Westgate lakes resort & spa universal studios area reviews

Westgate lakes resort & spa universal studios area reviews

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About this area

Orlando

Located in Orlando, Westgate Lakes Resort & Spa Universal Studios Area is in the entertainment district and on a lake. Orlando International Premium Outlets and Disney Springs® are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Universal Orlando Resort and Universal Studios Florida. Traveling with kids? Make time for The Wizarding World of Harry Potter™, or check out an event or a game at Amway Center. Spend some time exploring the area's activities, including golf lessons and golfing. Guests appreciate the hotel's location for the sightseeing.

Visit our Orlando travel guide Opens in a new window

What's nearby

  • The Wheel at ICON Park™ - 4 min drive

  • Wonderworks - 5 min drive

  • Pointe Orlando - 5 min drive

  • Orange County Convention Center - 7 min drive

  • Aquatica - 10 min drive

Getting around

  • Orlando Station - 16 min drive

  • Orlando Intl. Airport (MCO) - 21 min drive

Restaurants

  • Fogo de Chao Brazilian Steakhouse - 4 min drive

  • Outback Steakhouse - 4 min drive

  • Brick House Tavern + Tap - 4 min drive

  • Joe's Crab Shack - 4 min drive

  • Yard House - 4 min drive

About this property

Westgate Lakes Resort & Spa Universal Studios Area

4-star family-friendly hotel near Universal Orlando Resort

A short walk from Orange County Convention Center, Westgate Lakes Resort & Spa Universal Studios Area provides a marina, water-park access, and a bowling alley. Indulge in a facial, a sports massage, and aromatherapy at the onsite spa. The onsite family restaurant, Drafts Sports Bar & Grill, features American cuisine. The gym offers Pilates classes and yoga classes; other things to do include basketball, volleyball, and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a grocery/convenience store.

You'll also find perks like:

  • 7 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Free bicycle rentals, 2 outdoor tennis courts, and multilingual staff
  • A porter/bellhop, a banquet hall, and a front desk safe
  • Guest reviews speak highly of the location

All 1990 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like air conditioning and separate sitting areas. Guest reviews give good marks for the clean, comfortable rooms at the property.

More conveniences in all rooms include:

  • Free toiletries and hair dryers
  • Flat-screen TVs with premium channels and DVD players
  • Wardrobes/closets, separate sitting areas, and microwaves

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Individually-wrapped food options available for breakfast, lunch, dinner, and through room service

This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

  • Free valet parking on site

  • Wheelchair-accessible parking available

  • Onsite parking includes off-street options

Food and drink

  • 1 restaurant and 1 coffee shop/cafe

  • 1 poolside bar and 1 bar

  • Room service available

Restaurants on site

  • Drafts Sports Bar & Grill

  • Sids Bistro

  • Cordovano Joe's Pizza

  • The Marketplace & Deli

  • Buccaneer Galley

Things to do

  • 7 outdoor pools

  • 2 outdoor tennis courts

  • 7 spa tubs

  • Aerobics classes

  • Arcade/game room

  • Basketball

  • Bowling alley

  • Children's pool

  • Fishing

  • Fitness center

  • Free bicycle rentals

  • Full-service spa

  • Kayaking

  • Mini golf

  • Pilates classes

  • Playground

  • Sauna

  • Steam room

  • Tennis

  • Volleyball

  • Water park access (surcharge)

  • Yoga classes

Family friendly

  • 7 outdoor pools

  • Arcade/game room

  • Bowling alley

  • Children's club (surcharge)

  • Children's pool

  • DVD player

  • Grocery/convenience store

  • Laundry facilities

  • Microwave

  • Mini golf

  • Playground

  • Snack bar/deli

  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services

  • Ballroom

  • Banquet hall

  • Elevator

  • Front-desk safe

  • Gift shop/newsstand

  • Grocery/convenience store

Guest services

  • 24-hour front desk

  • Concierge services

  • Daily housekeeping

  • Dry cleaning service

  • Hair salon

  • Laundry facilities

  • Luggage storage

  • Multilingual staff

  • Porter/bellhop

  • Tour/ticket assistance

  • Wedding services

Business services

  • 24-hour business center

  • Computer station

  • Conference space (25000 square feet)

  • Meeting rooms

Outdoors

  • BBQ grill(s)

  • Garden

  • Marina onsite

  • Outdoor furniture

  • Picnic area

  • Pool sun loungers

  • Pool umbrellas

  • Terrace

Spa

  • 12 treatment rooms

  • Aromatherapy

  • Body scrubs

  • Body treatments

  • Body wraps

  • Couples treatment room(s)

  • Facials

  • Hydrotherapy

  • Manicures and pedicures

  • Massage - deep-tissue

  • Massage - hot stone

  • Massage - sports

  • Massage - Swedish

  • Massage/treatment rooms

  • Sauna

  • Spa open daily

  • Spa tub

  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (select rooms)

  • Braille signage

  • In-room accessibility

  • Roll-in shower (select rooms)

  • Wheelchair-accessible parking

  • Wheelchair-accessible path of travel

More

  • Games

  • Smoke-free property

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

  • Bed sheets

  • Ceiling fan

  • Premium bedding

Bathroom

  • Free toiletries

  • Hair dryer

  • Towels

Entertainment

  • Cable channels

  • DVD player

  • Flat-screen TV

  • Premium channels

Food and drink

  • Coffee/tea maker

  • Cookware/dishes/utensils

  • Microwave

More

  • Connecting rooms available

  • Desk

  • Desk chair

  • Free local calls

  • Iron/ironing board

  • Laptop-friendly workspace

  • Laundry detergent

  • Phone

  • Safe

  • Separate sitting area

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Policies

Check-in

Check-in from 4:00 PM - midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 10 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Access methods

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 per room (up to 60 lbs)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 19.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Extra-person charges may apply and vary depending on property policy

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

Guests traveling with a service animal must contact the property prior to arrival.

This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

A car is not required for transportation to and from this property

Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Westgate Lakes Resort Universal Studios Area

Westgate Lakes Resort Universal Studios Area Condo

Westgate Lakes Resort Universal Studios Area Condo Orlando

Westgate Lakes Resort Universal Studios Area Orlando

Westgate Lakes Hotel Orlando

Westgate Lakes Universal Studios Area Orlando

Westgate Lakes Universal Studios Area

Westgate Lakes Orlando

Westgate Lakes Resort Spa Universal Studios Area

Westgate s Universal Stuos Ar

Westgate Lakes Resort Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area Hotel

Westgate Lakes Resort & Spa Universal Studios Area Orlando

Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Rating 5 - Excellent. 1305 out of 2786 reviews" "

Rating 4 - Good. 559 out of 2786 reviews" "

Rating 3 - Okay. 370 out of 2786 reviews" "

Rating 2 - Poor. 260 out of 2786 reviews" "

Rating 1 - Terrible. 292 out of 2786 reviews" "

3.9/5

Property conditions & facilities

5/5 Excellent

Chelsey

Traveled with family

Oct 12, 2022

Liked: Staff & service, amenities, property conditions & facilities

This is a beautiful property with plenty to keep you busy. The rooms accommodate guests very well. My only issue was finding left behind sandals and cigars from previous guests in the room on my last day of stay. That let me know the room was not cleaned appropriately

Stayed 4 nights in Oct 2022

5/5 Excellent

Jennifer

Traveled with group

Oct 8, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

The area was beautiful and the staff was great would defin recommend

Stayed 3 nights in Sep 2022

5/5 Excellent

Quinshawna

Traveled with family

Oct 8, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Sep 2022

3/5 Okay

Jenna

Traveled with family

Oct 7, 2022

Disliked: Staff & service

Doesn’t tell you on website the water slides and stuff is not included. Staff all tells you different things, no one seems to know what’s going on. Took 24 hours to get trash bags, and saw 2 cockroaches. They say normal for Florida but never had issue at other resorts around.

Stayed 4 nights in Sep 2022

5/5 Excellent

Uwe, Tampa

Traveled with pets, Traveled with family

Oct 5, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

During Hurricane Ian theu did the best they could to satisfy every customer. Thank you for doing so The stuff are the best

Stayed 2 nights in Sep 2022

5/5 Excellent

Loyal

Traveled with partner

Oct 5, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Sep 2022

5/5 Excellent

Livia

Traveled with pets

Oct 5, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2022

2/5 Poor

Oscar

Oct 2, 2022

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

The place was nice, but innorder to enjoy the things they say u have to be a timeshare owner, place was nice but other then that

Stayed 2 nights in Jul 2022

5/5 Excellent

Suellen

Business traveler, Traveled with family

Oct 1, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Sep 2022

1/5 Terrible

joyce

Oct 1, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Sep 2022

Does Westgate Lakes have a shuttle to Disney?

Shuttle Details: Westgate Lakes Resort & Spa offer complimentary scheduled Shuttle service to Walt Disney World.

Does Westgate Hotel have free breakfast?

Although we do not offer complimentary breakfast at this property, we do feature incredible dining options at Drafts Sports Bar & Grill for any occasion, as well as easy access to limitless premium dining options in the surrounding Disney World resort area.

Which Westgate resort is closest to Disney?

Westgate Vacation Villas Resort You'll find a number of resorts right on Disney property. But for the best hotel near Disney World, you may want to consider Westgate Resorts. Westgate Town Center Resort & Spa is ideally located just one short mile from the main gate to Disney World.

How many pools does Westgate Lakes have?

Westgate Lakes Resort & Spa in Orlando, Florida is a lakefront, full-service resort with spacious villas, seven pools and hot tubs, a luxury spa, an 18-hole mini golf course, fitness center, basketball, tennis, and volleyball courts, as well as a variety of onsite food and beverage options.