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Last week, I had an interview with a firm I have always wanted to join. After I reached the office, the HR personnel informed me that she had sent a voicemail regarding the rescheduling of the interview. I was sure I had checked my voicemail and had not received any in over a week. After she told me about leaving a voicemail, I checked again, but I hadn’t received any such message. I later found out that my T-Mobile Visual Voicemail app was not working and because of a small issue with the app I had missed a very important message. T-Mobile Visual Voicemail app not working can be because of Service Outages, Running an Older Version of the App, or Corrupted App Files. You can fix these by restarting or reinstalling the app, or clearing the cache. You don’t have to go into the messy technical details. Simply follow the instructions in this guide to troubleshoot. The T-Mobile Visual Voicemail app allows you to listen to and read voicemails on your smartphone. It gives you the option to play, pause, and delete your messages. The app might stop working because of minor issues. But before jumping into available hotfixes for the issues, make sure:
Still, need help? Below are explanations of some common issues and their incredibly easy fixes. Service OutageThe T-Mobile service might be down for some time and that can result in failed synchronization. That means your Visual Voicemail app cannot sync with the T-Mobile service. Hence, you are not receiving your messages. You should contact T-Mobile customer support and explain the issue. Customer care should be able to verify whether the service is down or not and provide a quick fix to your problem. Outdated AppEvery app on your phone requires regular updates. This ensures that the app is free from software bugs. T-Mobile also regularly identifies such software bugs and sends an update to the apps. It is possible that you might not have enabled automatic app updates on your phone. Thus, your T-Mobile Visual Voicemail app must be running on an outdated version of the app. To update the Visual Voicemail on your Android phone, follow these steps:
To update the Visual Voicemail on your iOS phone:
Corrupted App FilesYour app can fail to function properly or altogether stop working if the app files have been corrupted. App files can get corrupted due to various reasons like viruses, malware, visiting insecure and untrusted websites, manual tampering, or accidental deletion of some app files by the phone’s operating system. Try restarting or updating the Visual Voicemail app. If the app is still crashing, or won’t open and doesn’t respond, read through the guide for other available fixes. App Permission ConflictsThe other apps on your phone might be disturbing the functioning of your T-Mobile Visual Voicemail app. This can happen commonly due to two reasons. First because of temporary files stored in the Cache. In case of a lack of cache storage, you can clear an app’s cache or reinstall the app. The second reason is due to similar permissions being granted to more than one app on your phone. But in case of app permission conflicts, it is difficult to identify the cause and troubleshoot. You need to contact customer support if you suspect such an occurrence. The App was Set Up IncorrectlyAnother reason behind your app not working properly can be incorrect app setup. This means the configuration is faulty and you need to reset your app. You can verify the set-up instructions below. Reset the app configuration if you have not followed the same steps.
Restart your Phone
To fix your voicemail issue perform a power cycle on your phone. It is possible that some files in your phone have not loaded properly. Restarting the system will give it a quick refresh. To do this you just need to hold the power button on your phone and tap restart. A quick phone reboot can help in clearing out minor software bugs and fix the underlying issue. You can now open the app and check whether your issue is resolved or not. If not, there are several other things below that you can try. Restart the AppIn case restarting your phone does not fix your problem, there is a possibility that the bugs are present inside the app itself. To solve this you need to be a little specific and restart your T-Mobile Visual Voicemail (TVV) app. Just follow the simple instructions below to restart your app:
Lastly, you can open the app and check whether restarting it resolved the issue you were facing. Clear the App CacheThe apps on your phone usually collect and store data temporarily to optimize their performance. Eventually, a large number of these cache files can get accumulated which can lead to slow and faulty app performance. Hence it is a good practice to delete this temporary data regularly. In order to clear the cache, you need to follow these simple steps:
Your cache files have now been deleted. You can now check whether this fix worked for you or not. Reinstall the AppClearing the cache fix will not work in case the app’s configuration files get corrupted. To fix this issue, all the app files should be deleted and a fresh app has to be installed. To do this you need to uninstall the existing app and install the T-Mobile Visual Voicemail app from the App Store again. You can relaunch the app to check whether this particular fix worked for you or not. Enable Background Data Usage for the AppIn case you have disabled the T-Mobile Visual Voicemail app from using background data, it will not work properly. This is because the app needs access to the internet to send and receive messages in the background. Hence you need to allow it to access background data. I have mentioned the steps for both Android and iOS users in this section.
For iOS users :
Now you can restart the app and check whether enabling the background data usage solved your issue or not. Enable Unrestricted Battery Usage for the AppIn case you have any battery restrictions set up, then there is a possibility that the apps on your phone might not be working at their optimal power. Hence if you want the T-Mobile Visual Voicemail app to work at its maximum capacity, you should remove any such restrictions. Follow this simple procedure to know how it could be done:
Now you can restart the app and check whether enabling the unrestricted battery usage option solved your issue or not. How to Set Up T-Mobile Visual VoicemailIn order to set up visual voicemail on your T-Mobile phone, you need to follow these steps:
Setting up your voicemail through the T-Mobile Visual Voicemail app is a pretty straightforward process. Just follow these simple steps:
How to Reset your T-Mobile Voicemail passwordYou can reset your T-Mobile voicemail password to the default password. This is what T-Mobile uses as your password before you set a custom password for the first time. Follow these steps to reset the password:
How to Delete Voicemail Data from the AppIf the app’s file data gets corrupted, this will lead to the faulty functioning of the app. To solve this issue, you need to delete all the existing file data inside the app and download the data again. Follow this simple procedure:
Contact SupportIf your problem persists even after trying all the fixes described above, you can contact T-Mobile’s technical support team. They can help you identify and resolve the issue. ConclusionT-Mobile Visual Voicemail is a great app for viewing voicemails and it is simple to use. But the app might stop running properly or cease to work at all due to software bugs. If the issue is a small glitch then this guide is sufficient. In case of a severe issue like the phone has been tampered with, then you need to contact customer support or take it to customer service. You might have to visit the nearest customer care center in case the technician on the phone is not able to help you. You May Also Enjoy Reading
Frequently Asked QuestionsHow do I retrieve my T-Mobile Visual Voicemail?Try to reinstall the T-Mobile Visual Voicemail app or reboot your phone to fix it. How do I activate Visual Voicemail?For Android Smartphone users navigate to Phone Icon > Menu Icon > Settings. Tap Voicemail. If unavailable, open Call Settings then tap Voicemail. Tap Visual Voicemail to enable. For iPhone users tap the Voicemail tab and touch Configure now. Choose a password and select a new greeting for your Visual Voicemail. Is Visual Voicemail free with T-Mobile?Yes, the basic voicemail is available for free. However, at the first launch, a free trial is offered to transcribe your messages as texts. But after the trial period, it costs $4 per month. How do I get my TTo access your voicemail setting menu, dial and hold the 1 key or open the voicemail app. If this doesn't work, dial 1-805-637-7249, enter your 10-digit number and while the voicemail greeting is playing, select * (star key) and enter the password.
How do I activate my voicemail?Turn on voicemail access & set or change PIN
In the "Account" tab, under "Phone settings," tap Voicemail. Turn on Call to listen. Enter your PIN and tap Save.
Does TSet up your T-Mobile voicemail
Press and hold the number one key or dial 123 to connect to your voicemail. If prompted for a password, enter the last four digits of your phone number. Otherwise, follow the prompts to create a new four to seven-digit password. Finally, record your greeting and your name.
How do you set up voicemail on Iphone TSet up voicemail. From the Home screen, tap Phone > Voicemail > Set up now.. Create your voicemail password.. Choose your greeting: Default: Standard greeting using your mobile number. Custom: Custom recorded greeting. Tap Record to record a new one. Tap Play to play the current one.. |