For eligibility and benefits administration questions, please contact SHBP Member Services via email at [email protected] or by phone at 800-610-1863. SHBP Member Services Hours: Monday – Friday 8:30 a.m. to 5:00 p.m. ET. Show
For medical claims administration inquiries, including the processing, payment, and appeals of medical claims, please contact your Medical Claims Administrator at the number listed on the back of your insurance card or SHBP Member Services and select the appropriate option. BCBS Customer ServiceThe Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card for customer service or find your local BCBS company online. Find My BCBS Company Federal Employee Program® (FEP) members should visit the FEP website. Shop for Insurance Learn about insurance options for individuals and families or employer insurance information online. Or get connected to your local Blue Cross Blue Shield company to shop for insurance by calling 888.630.2583. Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially. Learn more about Healthcare Fraud. Media Relations For general press inquiries, please visit News to contact our media relations team. Go The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies. Where to Find UsOur main address is: BlueCross BlueShield of South Carolina Our general phone number is: Toll-free: 800-288-2227 We also have South Carolina BLUE retail centers in Columbia, Greenville and Mount Pleasant where you can speak to us in person. Not near one? We also have mobile retail centers that travel across the state. TOP Contact Information for MembersHave questions about what your plan covers? Want to check the status of your claims? Log into My Health Toolkit® to access information about your benefits. Once you log in, you also can send us a secure message if you still have questions. The following contact information may also be helpful. Claims
Prescription DrugsIf you have BlueCross drug coverage:
BriovaRx is a division of OptumRx. OptumRx is a Pharmacy Benefits Manager, an independent company that has been contracted to provider certain services related to your health plans prescription drug coverage. South Carolina State Health/Dental/Vision PlansFor State of South Carolina: employees, retirees, and local government entities covered under these plans.
Federal Employee Program
You can also contact us by mail. Please include the member's name, address and member ID. The address is: BlueCross BlueShield of South Carolina TOP Contact Information for ProvidersThe following table includes some common reasons providers contact us and options for each.
Companion Benefits Alternatives (CBA) is a separate company that manages behavioral health and substance abuse benefits on behalf of BlueCross. National Imaging Associates (NIA) is an independent company that provides radiology authorization services on behalf of BlueCross. BlueChoice HealthPlan of South Carolina is an independent licensee of the Blue Cross and Blue Shield Association. Because Companion Life is a separate company from BlueCross, Companion Life will be responsible for all services related to life insurance. TOP Contact Information for AgentsAre you an agent with questions about selling our plans? Plans for Individuals, Families or Employer Groups With 2-50 Employees
Plans for Groups With 50+ Employees
TOP Report Suspected FraudWe appreciate you keeping us informed. Please complete this form. TOP Careers at BlueCrossPlease visit our Careers page. TOP Subpoena or HIPAA-Compliant InformationTo request records from us, we need either:
Out-of-state subpoenas aren’t valid in South Carolina. Please contact the Richland County Clerk of Court or a local South Carolina attorney about getting a South Carolina subpoena for an out-of-state action. You can also use a HIPAA-compliant authorization form found on our website to request certain records. Health records available in the normal course of business include:
We generally don’t have copies of medical records. Please request these directly from your provider. TOP Need to reach us?Your best BlueCross BlueShield of South Carolina phone number is on the back of your member ID card. That’s because we have dedicated call centers for our specific health plans. So you’ll more quickly and easily reach a representative who can access your records and benefits. Look for the Customer Service number listed first. Who administers the NC State Health Plan?The High Deductible Health Plan is administered by Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Affordable Care Act (ACA) Preventive Services performed by an in-network provider are covered at 100%. Check with your Human Resources department to confirm your eligibility for this plan.
How do I contact Blue Cross Blue Shield of North Carolina?Blue Cross NC's Customer Service representatives are available to answer calls at 1-877-258-3334, Monday through Friday from 8:00 a.m. to 7:00 p.m. For greater speed and convenience, visit Blue Connect.
Does North Carolina have state health insurance?North Carolina Medicaid includes Baby Love for prenatal and infant health care, Health Check for children up to age 21, Carolina ACCESS for managed care, and community alternatives to provide home and community care as a cost-effective alternative to institutionalization.
Is SC Peba Blue Cross Blue Shield?PEBA works closely with these administrators to customize a comprehensive benefits package within available resources for all individuals covered by the plans. BlueCross BlueShield of South Carolina processes the State Health Plan's medical claims.
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