2 days ago 94 applicants Show
Job Description YOUR LIFE'S MISSION: POSSIBLE Why Choose Us? Join a credit union with an inspiring mission - supporting the financial wellbeing of our military servicemembers and their families. We’re looking for people who are passionate about helping others and are not afraid of challenging work. Don’t Take Our Word for It
Basic Purpose A Day in the Life of your role - This is based in a call center environment, where Member Service Representatives answer inbound calls and assist members with general account questions through various channels including phone, chat, email, etc.
services
products and services (training will be provided) A successful teammate looks like………
Meaningful Rewards for You……
Additional Info
Hours: Our Call Center operates 24/7: hours based on business needs. Location: 5550 Heritage Oaks Drive, Pensacola, FL 32526 Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process. As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing. Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability Disclaimer Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. Employee Referrals This position is eligible for the TalentQuest employee referral program. Please indicate the employee who referred you when applying.
Referrals increase your chances of interviewing at Navy Federal Credit Union by 2x See who you know Turn on job alerts Member Service Representative in Pensacola, FL Turn on job alerts On Off Similar jobs
People also viewedLooking for a job?Visit the Career Advice Hub to see tips on interviewing and resume writing. View Career Advice Hub What does a MSR do at Navy Federal?The Member Service Representative (MSR) is responsible for providing a variety of services to credit union members and acts as a liaison between the member and the credit union. The MSR reports to the MSR Supervisor.
How long is Navy Federal hiring process?Make sure your credit is good. It is different for everyone. The process took about 2 weeks. I had the interview one week, heard something the next week and started working within 2 weeks after I left my other job.
Do you have to be in the military to join Navy Federal?The Ties That Bind
To be a member of the credit union, you must be a veteran, have current ties to the armed forces, Department of Defense, or National Guard, or have an immediate family member who has a membership with Navy Federal. Once you join, membership is for life.
What is an MSR representative?The Member Service Representative (MSR) will report to the MS Supervisor, Assistant Branch Manager or Branch Manager or other designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services.
|