To enjoy your favorite music for hours with the Bose SoundSport Free Wireless, you need a good connection. If the connection isn't stable, we'll explain what you can do best in 3 steps in this article. Show
A good connection in 3 stepsTo improve the connection, you can turn your earbuds off and on again, download an update, and reset your earbuds. Step 1: turn the earbuds off and on again Step 2: check for an update Step 3: clear your phone from the pairing list Step 1: turn the earbuds off and on again
The first step is to turn the earbuds off and on again. This simple trick can sometimes really improve the connection. To turn the earbuds off, you place them in the charging case. They'll turn on automatically when you take them out again. Step 2: check for an updateIs the connection still not stable? Download the Bose Connect app, and check for available updates. It's possible the firmware is out of date, which can result in connection issues. If you download an update, it can improve the stability when you listen to music. Step 3: clear your phone form the pairing listIf the update didn't result in a stable connection, you can try to remove the Bluetooth connection from your phone. You can do so by pressing and holding the button on top of the left earbud for 10 seconds. You'll hear "Bluetooth device list cleared". Next, you have to reconnect the earbuds to your phone. In the article below, we'll give a step-by-step explanation how you can reconnect the earbuds to your phone. Do you have any feedback for us about this page?Optional We only use your feedback to improve the website, we won't respond. Article by: Lucas Audio Expert. Owner’s Guide Brugervejledning Bedienungsanleitung Gebruikershandleiding Guía del usuario Käyttöohje Notice d’utilisation Manuale di istruzioni Kezelési útmutató Brukerveiledning Podrcznik uytkownika Bruksanvisning IMPOR TANT S AFE TY INS TRUCTIONS IMPOR TANT S AFE TY INS TRUCTIONS REGULATOR Y INF ORMATION China Restriction of Hazardous Substances Table Names and Contents of Toxic or Hazardous Substances or Elements Toxic or Hazardous Substances and Elements Part Name Lead Mercury (Pb) (Hg) Cadmium (Cd) Hexavalent (CR(VI)) Polybrominated Biphenyl (PBB) PCBs X O O O O Metal Parts X O O O O Plastic Parts O O O O O Speakers X O O O O Cables X O O O O This table is prepared in accordance with the provisions of SJ/T 11364. O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572. Polybrominated diphenylether X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572. 4 – ENGLISH REGULATOR Y INF ORMATION Taiwan Restriction of Hazardous Substances Table Equipment name: Bose® Soundsport® Free, Type designation: 423729 Restricted substances and its chemical symbols Unit Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent chromium (Cr+6) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers PCBs – Metal Parts – Plastic Parts Speakers – Cables – Note 1: “” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence. Note 2: The “-” indicates that the restricted substance corresponds to the exemption. Date of Manufacture: The eighth digit in the serial
number indicates the year of manufacture; “8” is 2008 or 2018. ENGLISH – 5 C ONTENT S C ONTENT S B O SE® C ONNECT APP Download the
Bose Connect app to keep your software up to date, personalize your headphone settings, easily manage Bluetooth connections and access new features. WHAT’S IN THE C AR TON? Bose® SoundSport® Free wireless headphones Portable charging case USB cable StayHear®+ Sport tips: Large (black) and small (white) Note: If any part of your product is damaged, do not use it. Contact your authorized Bose dealer or Bose customer service. Visit global.Bose.com/Support/SSF ENGLISH – 9 S WEAT AND
WEATHER RESIS TANCE Headphones HEADPHONE C ONTROLS Volume down Multi-function button Volume up Charging case Case button ENGLISH – 11 H EADPHONE C ONTROLS HEADPHONE C ONTROLS H EADPHONE C ONTROLS Power of f To power off, place the headphones in the charging case. When an earbud is stored,
its corresponding charging indicator glows according to charging status (see “Headphone charging indicators” on page 25). HEADPHONE C ONTROLS Function Play/pause Skip forward Skip backward Volume up What to do Press . Double press . Triple press . + Press . – Press . ENGLISH – 15 H EADPHONE C ONTROLS Function What to do Answer a call Press . End a call Press . Decline an incoming call Press and hold for one second. Answer a second incoming call and put the current call on hold While on a call, press once. Decline a second incoming call and stay on current call While on a call, press and hold for one second. Switch between two calls With two active calls, doublepress . Create a conference call Activate voice control Mute/unmute a call With two active calls, press and hold for onesecond. While not on a call, press and hold for one second. Refer to your mobile device owner’s guide for compatibility and usage information about this feature. + – While on a call, press and simultaneously. 16 – ENGLISH SECURE FIT S ECURE F IT BATTER Y CHARGING 3. Repeat steps 1 2 to charge the right earbud. ENGLISH – 19 B ATTER Y C HARGING BATTER Y CHARGING B ATTER Y C HARGING S TATUS INDIC ATORS Bluetooth indicator Bluetooth indicator Indicator activity Blinking blue Blinking white Solid white System state Ready to connect Connecting Connected Note: Once connected, the Bluetooth indicators turn off after ENGLISH – 23 S TATUS I NDICATORS Battery level indicators Indicator activity Charging percentage 0% – 20% 20% – 40% 40% – 60% 60% – 80% 80% – 100% Charging error – contact Bose customer service Battery error – contact Bose customer service Note: When charging, the last lit battery indicator blinks white. When the charging case is fully charged, all battery indicators glow solid white. 24 – ENGLISH STATUS INDIC ATORS Indicator activity Slow blinking white Solid white System state ENGLISH – 25 V OICE PROMPT S Pre-installed languages The following languages are pre-installed on your headphones: · English · Spanish · French · German · Mandarin · Japanese · Korean · Italian · Portuguese · Swedish · Dutch Check for additional
languages Change the language Whenyou turn on theheadphones for thefirst time,the voiceprompts arein English. To select a different language: + – 1. Press and hold and simultaneously until you hear the voice prompt for the first language option. + – 2. Press or to move through the list of languages. 3. When you hear your language, press and hold to select. 26 – ENGLISH BLUET OOTH C ONNECTIONS Bluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets and laptop computers. Before you can stream music from a device, you must connect the device with your headphones. BLUET OOTH C ONNECTIONS BLUET OOTH C ONNECTIONS 3. Select your Bose headphones from the device list. MULTIPLE BLUET OOTH C ONNECTIONS MULTIPLE BLUET OOTH C ONNECTIONS C ARE AND MAINTENANCE Clean the headphones and charging case The headphones and charging case may require periodic cleaning. Component Cleaning procedure StayHear®+ Sport tips Remove the tips from the earbuds and wash them with a mild detergent and water. Note: Make sure you thoroughly rinse and dry the tips before re-attaching them to the earbuds. Earbud nozzles Clean only with a dry, soft cotton swab or equivalent. Note: Never insert any cleaning tool into the nozzle. Charging pins (on earbuds Toprevent rusting, regularlyclean withadry,soft cotton and case) swab or equivalent. Charging case Clean only with a dry, soft cotton swab or equivalent. Find your lost earbuds Replacement parts
and accessories Limited warranty 32 – ENGLISH TROUBLESHOOTING Common solutions If you experience problems with your headphones or charging case: Symptom Solution Headphones don’t connect with mobile · Make sure your mobile device supports Bluetooth technology. · On your mobile device: Headphones don’t charge · Make sure the headphones are properly placed in
the charging case (see page 19). ENGLISH – 33 TROUBLESHOOTING Symptom Solution No sound · Press play on your mobile device to make sure the audio track is playing. No sound from one Place both earbuds in the charging case until they magnetically snap into earbud place, and the charging indicators blinks white. Then, remove earbuds. Poor sound quality · Make sure that both headphones fit securely in your ear (see page 17). StayHear®+ Sport tips falling off Securely attach the tips to the earbuds (see page 18). Find your lost earbuds Use the Bose® Connect app to help locate your lost earbuds. 34 – ENGLISH T ROUBLESHOOTING 36 – ENGLISH T ROUBLESHOOTING Documents / ResourcesReferencesWhy won't my Bose Soundsport turn on?Disconnect and reconnect the charging cable at both ends.
Unplug both ends of the USB cable then reconnect both ends to ensure they are firmly connected to the headphones and the USB power source.
How do I turn on my Bose headphones?On the right earcup, press the Power/Bluetooth® button to turn your headphones on or off.
Where is the power button on Bose wireless earbuds?After the first time, you only need to press the right earbud to power on. Press the button on the right earbud. The status lights blink white twice then glow according to Bluetooth connection status. A voice prompt announces the battery level and Bluetooth connection status.
Why won't my bose wireless headphones turn on?Try charging your product for a few minutes.
If the battery level is very low, your product might go into a battery protection state. If this happens, voice prompts might not sound and alert you of the low battery status. Try charging your product for a few minutes, then try again.
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