0_ Operating 1. tilting Pocket To remove - Pull the brackets( 1 ) upward until you hear a clicking sound and remove the pocket To replace - Hook the ends of the pocket into both brackets ( 1 ) and push down until it locks into place. 2. Pull out Drawer To remove - Pull the drawer out to full extension. Remove both side knobs( ). Tilt up rear of drawer and lift straight out. To replace - Pull both rails out to full extension. Place the drawer onto the rails and hook ) located on the side of each drawer. Replace the side knobs and push 3. Freezer Drawer Bin To remove the drawer
- Pull drawer out to full extension. Tilt up the rear of the bin and lift it out to remove. To replace the drawer - Place the bin into the rail assembly. To remove the divider - Pull the divider straight up. To replace the divider - Hook the top corners of divider over the hole of the bin. Operating the SAMSUNG French Door Refrigerator ReMoVing tHe FReezeR ACCessoRies 1 wARning Please do not lose the side knobs during disassembly PROBLEMS COVERED
PROBLEM 1: Fridge Doors Not Closing SOLUTION 1: Perform An Inspection If the doors on your fridge will not close, please check the following:
PROBLEM 2: Freezer Door Not Closing General Information
SOLUTION 1A: Realigning The Freezer Door If you believe that the freezer door is misaligned, please perform the following: 1. Please open your freezer door, and remove the drawers and storage bins. 2. Locate the Auto Close Springs behind the left and right guide rails. Verify that the Auto Close Springs are positioned properly and that the locking pins are in the correct location. 3. If the pins are not positioned properly, please slide both pins (one at a time) toward you and lift them so that they lock into place. The springs should also be extended. 4. Next, please verify that the index roller bar is properly in place. The index roller bar is a piece of metal that spans from one side of the freezer to the other. It anchors and stabilizes the index rollers, which help the freezer drawers properly slide on their tracks. *If the index roller bar is not properly aligned, please refer to the Reseating the Index Bar section below. 5. If the index roller bar is in place, please reinsert your storage bin and drawers. 6. Start to slowly close the freezer door, but do not close it completely. Please leave it open at least 6 to 8 inches and no wider than 8 inches. 7. Finally, close the door firmly, but do NOT slam it. IMPORTANT: Use just enough force to ensure the index rollers shift back into place.
SOLUTION 1B: Reseating The Index Bar If you think the index roller is not properly aligned, please perform the following: 1. Please open your freezer door, and remove the drawers and storage bins. 2. Please verify that the index roller bar is properly in place. The index roller bar is a piece of metal that spans from one side of the freezer to the other. It anchors and stabilizes the index rollers, which help the freezer drawers properly slide on their tracks. 3. If you are unsure if the index roller bar is properly in place, you can test it by doing the following:
4. If the index roller bar is dislodged or has fallen out of place, please search for and locate the small plastic clip that holds the bar in place. It will most likely be lying on the bottom of the freezer compartment. 5. Please insert the end of the metal rod with the hole into the right index wheel. 6. Then, please insert the other end of the metal rod (without the hole) into the left index wheel. 7. Place the plastic clip into the hole on the right end of the index bar. This clip prevents the bar from sliding back and forth or falling out. 8. After inserting the clip, please tug on the bar slightly to ensure that it is securely in place.
9. Please reinsert your storage bins and drawers. 10. Start to slowly close the freezer door, but do not close it completely. Please leave it open at least 6 to 8 inches and no wider than 8 inches.
11. Finally, close the door firmly, but do not slam it. IMPORTANT: Use just enough force to ensure the index rollers shift back into place. PROBLEM 3: Adjust The Refrigerator Doors SOLUTION 3A: When the Left Door is Lower Than the Right Door Please insert a flat-blade screwdriver into a notch on the left controller lever. Turn it clockwise or counterclockwise to level the left door until it is even with the other door. SOLUTION 3B: When the Left Door is Higher Than the Right Door Please insert a flat-blade screwdriver into a notch on the right controller lever. Turn it clockwise or counterclockwise to level the right door until it is even with the other door. SOLUTION 3C: When the Doors are Uneven by a Small Amount 1. When you open the drawer (1), you should see the lower hinge (2). 2. Please insert the supplied hex wrench (3) into the shaft of the lower hinge (4). 3. Please adjust the height by turning the hex wrench (3) clockwise or counterclockwise. 4. After adjusting the doors, please insert the supplied fastener-ring (5) using a pair of pliers (6) in the gap between the hinge-grommet (7) and the lower hinge (8). The number of fastener-rings you will need to insert depends on the gap. NOTE PROBLEM 4: Remove the Refrigerator Door Handles SOLUTION 4: Grasp and Pull To remove the door handle from your fridge, please grasp the handle with both hands, push sharply upwards, and then pull the handle towards you. PROBLEM 5: Center Hinged Flap on The Refrigerator Door Does Not Close Properly SOLUTION 5: Contact Service If the center flap on your refrigerator door does not line up or close properly, your refrigerator will need service. * AGENTS ONLY- The issue is the left side door is too low and the tab on the door does not align with the slot on the cabinet. A technician will have to install a 5/8" washer on the hinge to raise the door. Do not share the detail of this with the customer. Just advise them a technician will have to come out and correct the problem. |