How to activate esim with t mobile

Give us a call or message. It's best if you can call from a different phone than the one you are having issues with.

Error 506: It looks like your ZIP code has no remaining phone numbers

• We've run out of phone numbers for your ZIP code.
• Close the app completely, then try again.

Error: Plan cannot be added

• If you set up your device using the QR code, you may still get a notification to install the assigned cellular plan.
• Since you've already installed the cellular plan with the QR code, you can just dismiss the notification and no additional action is needed.

Notification to install the assigned cellular plan does not appear

• If you already have 2+ badge notifications in Settings, you won't be automatically prompted to install the assigned cellular plan.
• Go to Settings > Cellular > Add Cellular Plan > T-Mobile New Cellular Plan and follow the on-screen steps to download your eSIM.

Error not listed or still need help?

If you're still experiencing the problem, give us a call or message. It's best if you can call from a different phone than the one you are having issues with.

Congratulations on your new Samsung Galaxy S22 series purchase! Because your current phone uses an eSIM, included are detailed instructions on how to set up your new phone so you can bypass the need for a physical SIM in the setup flow. Make sure you have an available Wi-Fi connection and a computer or another device to scan a QR code.

• After opening the box and powering on your new phone, hold the volume DOWN button for 5 seconds.
• Select Start and agree to the terms.
• Select Next to connect to Wi-Fi.
• Bypass the setup instructions. For a step-by-step detailed list, visit eSIM to eSIM first time use.
• To set up your eSIM, start from your Home screen and follow the steps below:
  1. Open your dialer and dial *#06# to locate your EID.
  2. Once you have your EID, activate it by calling Customer Care (dial 611).
  3. Once activated, go to Settings > Connections > SIM Card Manager.
  4. Select Add Mobile Plan / eSIM.
  5. Enter or scan the code using one of the two options below.
     1. Scan the QR Code found at eSIM to eSIM first time use.
     2. Enter Activation Code
        • SM-DP+ Address: T-MOBILE.GDSB.NET
        • Activation code: [Blank]
        • Confirmation code: [Blank]
• After scanning or entering the Code, your eSIM setup is complete.
• Your phone will automatically reboot.
• Once your phone powers back on, it will automatically be connected to the T-Mobile network.
• You can follow the normal setup instructions and transfer your data from your existing phone.
• Enjoy your new Samsung Galaxy S22!

The T-Mobile Prepaid eSIM app lets you activate new T-Mobile prepaid service on an iPhone with eSIM. For other devices, activate on T-Mobile.com.

About the app

The Prepaid eSIM app was built for travelers coming to the U.S., existing T-Mobile customers who want a secondary pre-paid line, and anyone who wants to take the Un-carrier out for a test drive to try out America’s fastest 5G network.*

• The app can only activate a T-Mobile prepaid line.
• For postpaid accounts, check out T-Mobile eSIM.
• Only available for Apple iPhone XS or newer running iOS 12.1.1 or later.
• The app requires:
  • You have a data connection, through either Wi-Fi or Cellular.
  • You either purchased the iPhone from T-Mobile, or else you must first SIM unlock it. (Contact the original provider if you need help.)
• There are no fees to activate an iPhone with an eSIM.
• New activations may be completed outside of the US, but the device must register on the T-Mobile network to begin using service.
• To activate your iPhone eSIM on another wireless provider or manage eSIM settings, check out our Tutorials.
  
  

Activate T-Mobile service

Simulators are available to show these steps!

1. Download and install T-Mobile Prepaid eSIM app from the Apple App Store.
2. Open the app and review the welcome screen.
3. Select Get Started.
4. Enter your email address and select Next. (If you already have T-Mobile, you'll need to use a different email address that's not used with a T-Mobile ID.)
5. If prompted, choose Settings and enable Location Services for the app. Set it to While using the App.
6. Enter the address for the primary place you'll use T-Mobile service, usually your home, and select Next.
7. Make sure your address is correct on the pop-up, then select Confirm.
8. Choose your prepaid plan, then select Next. (Choose See plan details for more information on the plans.)
9. Review the Service terms, then select Accept if you agree.
10. Enter your credit card information (including the CVC/CCC and billing zip code), then select Next.
11. Review your order to make sure everything looks correct.
12. Enter a new 6-15 digit PIN, confirm it, and select Submit.
13. Wait while we set up your T-Mobile service.
14. On the "Install Cellular Plan" screen, choose Continue to download and install your eSIM profile.
15. select Add Cellular Plan.
16. Label your cellular plans for easy identification and select Continue.
17. Choose which line you want to use as your primary line, then select Continue.
18. Once that's complete, the screen shows your new phone number and lets you view your receipt.
19. If you want to use a phone number from another provider or from another line, contact us to get this started.

For more instructions on how to set up and use your eSIM line after the activation has completed, please visit https://support.apple.com/en-us/HT209044.

Re-download eSIM after replacing device or master reset

Sometimes, you may need to replace the eSIM you received through the app.

• You accidentally deleted your eSIM.
• You upgraded your phone and want to transfer your eSIM line of service to your new phone.
• You lost connection when downloading your eSIM, and it didn't get installed properly on your device.

To start, you'll need to call us at 1-877-778-2106 to get a QR code. Make sure you have:

• Your Prepaid eSIM phone number or your OrderID. Your OrderID will display if you encounter an error in the app.
• Your account PIN code, which you set up to complete your order in the T-Mobile Prepaid eSIM App.

Errors and support

Here are some error messages you may receive using the app and tips to solve them.

Oops, you lost connection

• This means the app lost its connection to the internet when trying to set up service.
• Make sure you have good Wi-Fi or Cellular signal, then try again.
• If possible, try again using a different Wi-Fi network.

Oops, your receipt isn’t ready yet

• This means that your receipt hasn't finished loading yet. It could take a minute.
• You can also view the receipt on My T-Mobile under your account history.

Error 501: Device is incompatible or locked by your provider

• This means your iPhone doesn't have an eSIM or is locked to the service provider you purchased it from.
• Make sure you have the Apple iPhone Xs or newer.
• Contact the service provider who sold you the device to request an unlock.

Error 502: That email is already a T-Mobile account

• This means the email address you're trying to use is already set up with an existing T-Mobile account.
• Try again with a different email address to create a new account.

Error 503: eSIM limit reached on this device

Error 504: Oops, something went wrong

• This means that the app had an issue loading the next screen.
• Make sure you have a strong Wi-Fi or Cellular data connection, then try again.
• If it's still not working, contact us for help.

Error 505: There was an issue completing your order

• This means that something other than the issues above is causing problems.
• Make sure you have a strong Wi-Fi or Cellular data connection, then try again.
• If it's still not working, contact us for additional support.

Error 506: It looks like your ZIP code has no remaining phone numbers

*5G: Capable device required; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com. Fastest: According to Opensignal Awards – USA: 5G User Experience Report April 2021, based on independent analysis of average speeds from mobile measurements recorded during the period December 15, 2020 – March 14, 2021 © 2021 Opensignal Limited.

Rate Plan Disclaimers

T-Mobile Prepaid: Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required. U.S. roaming and on-network data allotments differ: includes 100MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. Video streams at up to 1.5Mbps with Data Maximizer. Disable Data Maximizer at any time. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Domestic use only; additional charges apply for international use, where available. Partial megabytes rounded up. Full speeds available up to data allotment, including tethering; then slowed to up to 2G speeds for balance of service period. Certain uses, e.g., some speed test apps, may count against high-speed data allotment or have speeds reduced after allotment reached. No cash redemption value. Non-refundable. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export.

T-Mobile Prepaid Unlimited: Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required per line. Not eligible for AutoPay discount or KickBack. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only; no international data or features. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages per line. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. T-Mobile Prepaid Unlimited not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps unless you have an HD Day Pass. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. For small fraction of customers using over 50 GB per month, primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. No cash redemption value. Non-refundable. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export.

T-Mobile Prepaid Unlimited Plus: Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required per line. Not eligible for AutoPay discount or KickBack. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only; no international data or features. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages per line. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. T-Mobile Prepaid Unlimited not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps unless you have an HD Day Pass. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering: 10GB high-speed data then unlimited on our network at max 3G speeds. For small fraction of customers using over 50 GB per month, primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. No cash redemption value. Non-refundable. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export.

All Prepaid Plans: Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required. Not eligible for AutoPay discount or Kickback. Capable device required for some features. U.S. roaming and on-network data allotments differ; see selected service for details. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Domestic use only; additional charges apply for international use, where available. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages. If funds available, additional minutes/messages @ $0.10/minute or message. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. No cash redemption value. Non-refundable. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Video streams at up to 1.5Mbps with Data Maximizer. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. You may deactivate Data Maximizer on some plans (e.g. T-Mobile Prepaid) to allow on-device video to stream at speeds that provide HD video capability (max 1080p); tethering optimized. Some content providers may not stream their services in HD. HD Day Pass available for T-Mobile Prepaid Unlimited; buy and turn on. Capable device required to experience HD resolution. T-Mobile Prepaid Unlimited: Unlimited high-speed data US only. Not available for hotspots and some other data-first devices. Tethering at max 3G speeds unless you add Plus, which includes 10GB of high-speed data. For small fraction of customers using over 50 GB per month, primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. T-Mobile Prepaid & Mobile Internet: Partial minutes/megabytes rounded up. Full speeds available up to data allotment, including tethering; then slowed to up to 2G speeds for balance of service period. Certain uses, e.g., some speed test apps, may count against high-speed data allotment or have speeds reduced after allotment reached. Mobile Internet provides data only; does not include voice, messaging, or Wi-FI services. Prepaid Data Pass: Service available for time period and/or usage amount provided by Pass. For time period, a day is 12:00 a.m. to 11:59 p.m., Pacific time. Usage rounded up to the nearest MB each session. Only one Pass may be active at a time. Account suspended after 365 days of inactivity. Domestic use only for on-demand passes; U.S./Canada/Mexico use only for monthly recurring passes. No U.S. roaming. Data only; does not include voice, messaging or Wi-Fi services. Usage applied first to on demand passes, next to free data, then monthly Mobile Internet allotment. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Stateside International Talk/Text: International calling from U.S./Canada/Mexico to landlines in over 70 countries and destinations, plus unlimited calling to mobiles in over 30 countries. Qualifying service required for each line. Calls/texts must originate on T-Mobile's U.S. network or in Canada/Mexico; otherwise standard international roaming rates apply. See T-Mobile.com for countries and rates. Music Streaming: Qualifying plan required. Licensed music streaming from included services does not count towards 5G & 4G LTE data allotment on T-Mobile's network or in Canada/Mexico; music streamed using Smartphone Mobile. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2019 T-Mobile USA, Inc.

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