Show Updated October 5, 2022 – Below you’ll find the key information you need as a Costco Anywhere Visa credit card holder to access your account online, make payments, and reach customer service for further assistance. (Note that the Costco Visa credit card is issued by Citibank; you will make payments and receive customer service from Citi.) Online Account Access
Customer Service – Help & Pay By Phone
Credit Card Payment AddressCostco Anywhere Visa If you have received your Costco Anywhere Visa® Card by Citi but are unable to use it for purchases, it's possible that your Costco Anywhere Visa® Card by Citi card has not yet been activated. To check, simply visit Citi here. If your card has already been activated, the customer service team at Citi will be glad to help you troubleshoot the issue. You can find their customer service info here. Answers to frequently asked questions about Payments in the Digital Membership Card are below: WHAT CREDIT CARD CAN I ADD TO MY DIGITAL MEMBERSHIP CARD? Currently, the Digital Membership Card is only compatible with the Costco Anywhere Visa® Card by Citi. HOW DO I ADD MY CREDIT CARD TO MY DIGITAL MEMBERSHIP CARD? Your Costco Anywhere Visa Card is now an active payment method in your Digital Membership Card and is ready to be used at Costco registers (excluding the gas station and food court). CAN I ADD MULTIPLE CREDIT
CARDS TO MY DIGITAL MEMBERSHIP CARD? Yes! If you have multiple Costco Anywhere Visa Cards, simply tap Add Payment and select each card you wish to add. If you've added multiple cards, you can select which card you want to be charged at the register by following these steps: DO I NEED TO BE CONNECTED TO THE INTERNET TO USE MY DIGITAL MEMBERSHIP CARD? You'll only need to be connected to the internet when adding your Costco Anywhere Visa Card to your Digital Membership Card. You don't need an internet connection to view your Digital Membership Card or use it as payment at the register. Back to Top WHAT IF MY CARD IS LOST OR STOLEN? If your Costco Anywhere Visa Card is lost or stolen, please report it to Citi. They will issue you a new credit card with a new membership number. Once you receive your new credit card in
the mail, you can add it to your Digital Membership Card. Back to Top WHAT IF MY PHONE IS LOST OR STOLEN? You will need to transfer your Digital Membership Card to your new phone at the membership counter of your local
Costco. Once you do that, you can repeat the steps to add your Costco Anywhere Visa Card. Back to Top CAN I ADD A TEMPORARY CREDIT CARD/INSTANT CREDIT TO MY DIGITAL MEMBERSHIP CARD? No. You'll need the credit
card's expiration date and CVV in order to add it to the Digital Membership Card. Back to Top WHAT IF I RECEIVE AN ERROR MESSAGE? During the process of adding your Costco Anywhere Visa Card to your Digital
Membership Card, you may encounter error messages which are explained below. Please note that if you receive an error message and then choose to select Back to Digital Membership, you will be taken back to the Digital Membership Card screen without your credit card being added to your account. You will then have to start the process again from the beginning. Verification Code Error Message: CVV Code Error Message: Credit Card Error Information:
How do I check the balance on my Costco Citi card?To check your Costco Credit Card balance, log in to your Citibank account online or call credit card customer service at 1-855-378-6467. It's also possible to check your Costco Credit Card balance through the Citibank app or by texting BAL to 692484.
How do I access my Citi card online?Sign on to Citi.com with Citi Mobile® App, instead of your User ID and password, for enhanced security. Note: Only customers who are enrolled in Face ID®, Touch ID®, Biometrics or 6-Digit PIN are eligible to sign on using QR Code.
How do I log into my Citibank account?Follow these simple steps to log in to your Citi online account:. Visit the Citi login page.. Enter your user ID and password.. Click the “Sign on” button.. Sign out when your session is complete.. What is my Costco Citi card account number?On the back of your membership card. It's a 12-digit number, and you can leave off any preceding 0s. If you have the Costco Anywhere Visa® Card by Citi, it's located below the signature line, to the right of your photo.
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