EMC storage hardware generally become available for lower-cost XSi maintenance following warranty expiration, or when the manufacturer provides End-of-Life (EoL) announcements. For these post-warranty EMC storage (or Dell EMC storage) assets, cost-savings typically run 60-80% lower than OEM pricing,
without sacrifice to service quality. Hardware maintenance agreements can be directly purchased by commercial entities or Federal entities via Carahsoft, our federal distributor. XSi Benefits
* XSi’s Configuration Management Database (CMDB) XSi’s proprietary CMDB allows clients to load all hardware assets (or just those under support), along with key data from any site audits, as well as critical hardware milestone dates (e.g. End-of-Life, End-of-Software-Maintenance, End-of-Support) so that clients have access to proactive business intelligence, helpful to ITAM best practices, as well as maximizing the value of hardware lifecycles and reducing TCO. Unlimited access to XSi’s CMDB is provided to all clients with an active MSA. CMDB details are closely tied to XSi’s Incident Management & Asset History Portal, complete with easy-to-use, pre-built reporting. However, custom reporting to meet clients’ specific needs are often requested and promptly made available. EMC Storage (Dell EMC Storage) Hardware SupportedThe XSi Supported Products List is frequently updated throughout the year and kept current at the XSi website.
XSi EMC Maintenance & SLAsRequests for customized Dell EMC storage SLAs are always welcomed. XSi has a team of EMC-certified engineers (including L1, L2, L3/4 experts) providing 24x7x365 onsite and backline support coverage via the XSi Call Center. XSi engineers can support any of the layered applications (as well as assist with software upgrades/patches) on any Symmetrix Enginuity, Unity, VNX/VNXe, DataDomain, Isilon and legacy CLARiiON or Celerra arrays. XSi has access to all Technical Advisories, Release Notes, KB Articles, Primus Reports and Software Tools to troubleshoot/diagnose any issues with an array and come up with an action plan to resolve. XSi Levels of SupportXSi Severity MatrixAbout XSi Founded in 1990 and recognized by Gartner, XSi helps companies with their IT Lifecycle Services and Support. Services begin with the installation of new technology as well as de-installation, moving, consolidating, onsite disk wiping & destruction, IT Asset Disposition (ITAD) of legacy equipment, including resale or recycling. In addition, XSi provides lower-cost, Third Party Hardware IT Maintenance for installed models and extends the life of legacy, enterprise-brand servers, storage, network hardware and other devices, including UPS systems and supercomputers. XSi sells to federal agencies, System Integrators, Global 2000 Enterprises, OEMs, distributors, channel clients and partners. XSi is R2v3 Certified and also ISO9001:2015, ISO14001:2015, ISO45001:2018 Certified. XSi encourages interested parties to follow its business profile at LinkedIn for weekly blog postings from its Subject Matter Expert team. XSi provides lower-cost, independent EMC Storage maintenance support for legacy (post-warranty, EoL, EoS) Dell EMC Storage hardware, as well as multi-vendor maintenance support for other data storage OEMs. |