Blue cross blue shield employee benefits phone number

Online or Mobile

See what’s covered by your plan; check your claims; get ID cards; find a doctor, drug or facility; compare estimated treatment costs and more. It’s quick and so easy!

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Telephone

For questions about your plan, bills or claims, call the Customer Service number on the back of your Blue Cross NC member ID card.

Don’t have your ID card? Call: 1-888-206-4697.

Hearing- or Speech-Impaired:

Please call 1-800-442-7028/TTY users dial 711.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.

Patient eligibility and benefits should be verified prior to every scheduled appointment. Eligibility and benefit quotes include membership verification, coverage status and other important information, such as applicable copayment, coinsurance and deductible amounts. It’s strongly recommended that providers ask to see the member’s ID card for current information and photo ID in order to guard against medical identity theft. When services may not be covered, members should be notified that they may be billed directly.

Checking Online

Providers are strongly encouraged to use the  Availity® Essentials or their preferred vendor for eligibility and benefit verifications. With Availity’s Eligibility and Benefits Inquiry, users can access printable results that include up to date benefit information.

• Patient/Subscriber information
• Group Number
• Group Name
• Plan/Product
• Current Effective Dates
• Copayment*
• Deductible (original and remaining amounts)
• Out-of-pocket (original and remaining amounts)
• Coinsurance
• Limitations/Maximums*
• Preauthorization indicators and contacts

For some patients, your web transactions may instruct you to call BCBSIL Provider Customer Service to obtain benefit details. Our staff remains available to assist with these benefit inquiries as needed.

* These benefit categories will only appear if applicable to the services being rendered.

Checking via Telephone

For most BCBSIL members, if you cannot submit your eligibility and benefit inquiries online, this information can also be easily obtained through our Interactive Voice Response (IVR) automated phone system at 800-972-8088, available Monday through Friday, 6 a.m. to 11:30 p.m., CT, and Saturday, 6 a.m. to 6 p.m., CT. For additional details, refer to the Eligibility and Benefit IVR Caller Guide

For government programs member information, the provider customer service and eligibility verification phone numbers are as follows:

• Blue Cross Community Health PlansSM (BCCHP) – 877-860-2837
• Blue Cross Community MMAI (Medicare-Medicaid Plan)SM – 877-723-7702
• Blue Cross Medicare AdvantageSM – 877-774-8592

For out-of-state Blue Cross and Blue Shield members, call the BlueCard® Eligibility Line at 800-676-BLUE (2583) for eligibility and benefit verifications. Learn more about BlueCard

For Federal Employee Program® (FEP) members, eligibility and benefits can be obtained by calling 800-972-8382.

Questions?

Email our Provider Education Consultants. Be sure to include your name, direct contact information, tax ID or billing NPI.

Verification of eligibility and/or benefit information is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility, any claims received during the interim period and the terms of the member’s certificate of coverage applicable on the date services were rendered.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer. 

For general inquiries and questions about the Service Benefit Plan, our overseas and pharmacy coverage or fraud assistance, you can call us toll-free nationwide.

  Have questions? Review our FAQs.

National Information Center

1-800-411-BLUE (2583)

Weekdays from 8 a.m. to 8 p.m. Eastern Time (excluding holidays)

Call the National Information Center for information about your benefits and services, FEP incentive programs, our supplemental dental and vision plans, to speak with the MyBlue Contact Center or for assistance with our online tools.

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local BCBS company.

Overseas Information

Pharmacy Information

Fraud Information

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