Claimants may file initial claims for unemployment benefits via Maryland’s Division of Unemployment Insurance BEACON 2.0 System or by telephone at 667-207-6520. We cannot accept claims by email.
The Division of Unemployment Insurance offers a number of ways to ask questions and obtain more information.
Live Agent Number
667-207-6520
| IVR Number
410-949-0022
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- Talk to a live claims agent
- File a new unemployment insurance claim
- Inquire about an existing claim
| - File weekly claim certifications
- Reset your PIN number
- Check payment status
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| Solicitud de beneficios del desempleo para la población de hable español 301-313-8000 o 1-667-207-6520
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| Virtual Assistant
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You may also chat with our Virtual Assistant on the Division of Unemployment Insurance homepage.Simply select the blue “Chat with us” bar in the lower right corner of the screen and type in your question.
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- Live Agent: If you need to reach a live claims agent to file a new claim or inquire about an existing claim, call 667-207-6520. Live claims agents are available from 8:00 a.m. to 4:00 p.m., Monday through Friday. Hours may be modified during holidays.
- IVR: You must continue to file your claim certification each week for which you are requesting benefit payments. You can file your weekly claim
certification in your BEACON 2.0 claimant portalor through the IVR system.
To connect with the IVR system, available 24/7, call 410-949-0022 or 800-827-4839, toll free. Please listen carefully as the prompts may change periodically.
- Calling from the Baltimore area or out of state - 410-949-0022
- Calling from Maryland but outside of the Baltimore area -
800-827-4839
Virtual Assistant: You can use the Virtual Assistant to receive immediate, automated answers to common inquiries or to chat with a live claims agent. The Virtual Assistant is available 24/7. However, the chat feature is available from Monday to Friday, 8:00 a.m. to 4:00 p.m. To use the Virtual Assistant, select the blue “Chat with us” button at the bottom right of the Maryland Division of
Unemployment Insurance homepage. To use the chat feature, access the Virtual Assistant and type "speak with an agent.”
Maryland Relay: This service allows individuals with certain disabilities (deafness, DeafBlindness, hearing loss, difficulty speaking, limited mobility, or cognitive difficulty) to communicate using a standard telephone. For Maryland Relay, dial 711. Please provide the Maryland Relay operator
with the following phone number to reach the Division: 1-667-401-4647. See the Helpful Resources for Individuals with Disabilities webpage or the Maryland Relay FAQS to learn more.
UC
> Contact Us - UC Benefits
Begin Main Content Area
Contact the Office of Unemployment Compensation (UC)
If you were redirected to this page after trying to retrieve a password or trying to log in to the
UC System, please try again, or contact us using one of the methods below.
Claimant Contacts
Phone
UC and General Questions - 888-313-7284
- Monday - Friday from 8:00 am - 4:00 pm (EST)
Videophone Service for ASL Users
- 717-704-8474 - Sign language is the ONLY means of communication provided at this number.
- Wednesdays 8:00 am – 12:00 pm (EST) and Fridays 12:00 pm – 4:00 pm (EST)
NOTE: You may
see COPA as the caller ID when we call you.
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Email
If you have a question not answered in our Frequently Asked Questions or need to alert staff to new documents uploaded to your claimant dashboard, you may send us a secure message at . Please include the following information: - Your full name (as it appears on your claim,
including any suffix used) and
- The last four digits of your Social Security number
- A brief description of what you need
You may not receive a response if you previously sent an email and the issue was resolved, or it is not impacting your claim payments.
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In-PersonUC Staff are available for in-person appointments at select PA CareerLink®
locations on Tuesdays and Wednesdays for a limited time. Claimants must schedule with their local PA CareerLink® office to receive an appointment confirmation.
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Self-Service Options
Online:
- General questions: uc.pa.gov
- Regular UC and related claim types: Manage Unemployment Claim
- Pandemic Unemployment Assistance (PUA): Manage PUA Claim
|
Telephone Self-Service:
- PAULA virtual assistance (general questions): 1-833-755-0882
- Weekly claims filing: 888-255-4728 | Español: 877-888-8104
- PA Treasury for changes to your payment method or tracking a lost payment: 877-869-1956
-
U.S. Bank Reliacard for questions regarding your debit card account: 888-233-5916
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Contacts for Employers
Quick GuideCheck out the Employer Quick Guide for specific contact information based on the assistance you need.
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Phone
UC Employer Service Center:
- 833-728-2367
- Monday - Friday from 8:00 am - 4:00 pm (EST)
UC Tax Employer Contact Center
- 866-403-6163
- Monday - Friday from 8:00 am - 4:30 pm (EST)
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Email
For answers to questions regarding employer-related UC Tax issues, including:
- Coverage and liability;
- Registering for a UC tax account number;
- Filing and paying quarterly wage and tax information;
- Contribution tax rates; and
- Audits
you may e-mail the Office of UC Tax Services at . Please include
your employer account number and the nature of your question. Or you may submit an inquiry in UCMS when you are logged into your account.
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Report Fraud & Identity Theft
How do I speak to a live person at NJ unemployment?
Customer service agents at the numbers below can accept your Unemployment Insurance claim over the phone:.
North New Jersey: 201-601-4100..
Central New Jersey: 732-761-2020..
South New Jersey: 856-507-2340..
Out-of-state claims: 888-795-6672 (you must call from a phone with an out-of-state area code).
New Jersey Relay: 7-1-1..
How do I talk to a live person at NYS unemployment 2022?
Press option 2 to speak to a representative at the Department of Labor Contact Center. Call our Telephone Claims Center toll-free at 888-209-8124.
What is the best time to call unemployment NY?
It is best to apply for unemployment insurance online in the hours of 7:30 a.m. - 7:30 p.m. Call our Telephone Claim Center, toll-free during business hours to file a claim. Monday through Friday, 8:00 a.m. to 5:00 p.m.
What is the 1 800 number for NYS unemployment?
For faster service, visit: www.labor.ny.gov/signin Call Tel-Service Toll Free: 888-581-5812 If you are deaf or hard of hearing and use a TTY/TDD, you may contact the Telephone Claims Center by calling a relay operator at 800-662-1220.