We are unable to verify your identification information apple card

How to prove my identity?

As a licensed bank, it’s important that we know who our customers are. That’s why we request our customers to prove their identity with a supported ID document when they open an account or use certain products.

We would never ask you to prove your identity on behalf of other individuals or companies. We’ve gathered other tips to help you protect your identity.

There are two different ways you can show us your ID, and we've also collected some troubleshooting tips for each: photo and video. The method you can choose to show us your ID depends on your nationality, your country of residence, and the type of ID you use:

  • I live in Germany (new tab)
  • I live in Spain (new tab)
  • I live in Italy (new tab)
  • I live in a different country (new tab)

As a fully-licensed and regulated bank, N26 must adhere to strict industry standards and guidelines when it comes to the verification of all potential customers. These vary by nationality, which is why we are only able to conduct the important step of identity verification with specific types of identity documentation for specific nationalities. 

If your identity documents are not currently supported, it means we won’t be able to offer you an account with us at this time. That said, we're always adding new documents to this list, so it's worth checking back to see if yours has been added.

In case your residential address is in Germany and you're unable to complete your photo or video verification due to a disability, please start the registration process by entering your details and then contact our Customer Support. We're happy to assist you.

Chat is available everyday from 07:00-23:00 including Sundays and bank holidays. 

The Apple Card is the shiniest new credit card on the market (no really – it’s made of titanium) but you probably haven’t been able to nab one. Here’s why.

One of the Apple Card’s proudest claims is that it was “created by Apple, not a bank” but that isn’t entirely true. To get your hands on an Apple Card, your application first needs to undergo an evaluation by US banking giant Goldman Sachs.

Once you apply, you can keep an eye on the status of your card by checking your Apple Wallet – the first thing you should see is a message saying that your application is in review. This means that Goldman Sachs is busy at work combing through your credit score, credit report and the income you report on your application to eventually decide whether you are worthy of owning the coveted Apple Card.

Related: What is Apple Card?

First, there are just a few preliminary requirements you’ll need to meet to be eligible for the next step:

  • Be 18 years or older, depending on where you live.
  • Be a U.S. citizen or a lawful U.S. resident with a U.S. residential address that is not a P.O. Box. You can also use a military address.
  • Own a compatible iPhone with the latest iOS version.
  • Use two-factor authentication with your Apple ID.
  • Sign in to iCloud with your Apple ID.
  • If you have a freeze on your credit report, you need to temporarily lift the freeze before you apply for Apple Card.
  • You might need to verify your identity with a Driver’s license or State-issued Photo ID.

Easy, right?

Once they can confirm that you have fulfilled all of these requirements, the bank will look a little closer at your finance history.

You can probably expect to be denied if you are behind on debt obligations or have fallen behind in the past. Other reasons include if you do not have enough disposable income after paying debt obligations, you have negative public records (this includes late tax payments, litigation, bankruptcy and property repossession), you have applied for too many credit cards and loans or your credit score is below 600.

Related: Apple Card sign-up page is now live – here’s how to apply

If your application has been denied, you might receive an email with an explanation of why you were denied or a copy of your credit score.

Apple does recommend that if you were denied due to Apple struggling to verify your identity, it might be good to double check that the info you provided on your application was free of mistakes and that the ID you used was in date and matches the name you gave them.

Your credit score won’t be affected if you are declined and of course you can apply again but there is no guarantee that you’ll get it the second time around.

Even if you meet every other requirement, if you aren’t a US citizen the likelihood of you flashing an Apple Card at any point in the near future is pretty low. The credit card started rolling out in the US on August 6 on an invite-only basis and, as it is, there is no info to suggest when or even if the banking service will come to the UK.

Why can Apple Card not verify my identity?

Your identity couldn't be verified This requires you to use your device to scan your driver's license or state ID. If the information you entered in your Apple Card application – including your date of birth, last name and address – does not match the information on your ID, your application may be denied.

Why won't my Apple Pay Let me verify my card?

Contact your card issuer to see if they support Apple Pay. Update to the latest version of iOS or iPadOS, watchOS, or macOS. Make sure that you are in a supported country or region. Check that your device is compatible with Apple Pay.

Why is my Apple Pay saying verify identity?

To protect your account and the security of your money, you might be asked to verify your identity when using Apple Cash, even if you have previously done so.

How do I bypass verifying identity on Apple Pay?

Welcome to the Apple Support Communities. We're glad you decided to reach out about identifying your Apple Card or Apple Cash account. You'll need either a state issued ID or drivers license to verify your identity. There is no workaround or alternative to verification.

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