Our expert commercial auto policy customer representatives are available 24/7 to help you make changes to your policy or answer any questions. No matter what you need, or how you purchased your policy, our customer service representatives are here to assist you, from adding new vehicles and employees to an existing commercial auto policy to paying your bill.
Just call us at 1-800-444-4487 for immediate assistance.
Help is available 24/7
We know every business doesn't always stick to regular business hours. At Progressive, we're here for you 24 hours a day, 7 days a week, so whenever you need to update your business auto policy or ask a question, we're just a phone call away — any day, any time.
If you need to add a new truck purchase after 10 p.m., or your new employee starts work on a Saturday, you can call us to update your policy immediately.
Specialized customer service
We have an entire office of trained customer service representatives based in Cleveland, where Progressive is headquartered. All of our commercial auto insurance representatives are licensed agents who can offer advice about Progressive's insurance products and services.
Immediate policy service
When you need to make changes to your commercial auto insurance policy, our customer service representatives can help you:
- Make Payments - Pay your commercial auto policy bill with a check or credit card and receive instant confirmation of your payment.
- Determine Changes in Your Premium - Explore scenarios that might change your insurance premium before you make any changes to your commercial insurance policy. If you're thinking about buying a new truck, moving your business or adding a new driver, call us for an updated quote to see how these changes may affect your premium.
- Make Policy Changes - If you need to update your commercial insurance policy, you can make changes instantly. Our customer service representatives can update your address, switch a vehicle, add a driver and more.
- Obtain Policy Documents - Whether you need to replace your commercial insurance policy card or get an extra copy of your Declarations page, our policy service representatives can access your documents instantly and help you get the proper documents as soon as possible.
Online customer service
In addition to your local independent agent and our 24/7 call center, some policy service features are available online, too. You can pay bills and more - without having to pick up the phone.
Our online customer service site allows you to:
- Pay your bills
- Report a claim and check the status
- Order copies of your insurance papers and ID cards
- And more
We are your source for Innovative Products & Uncommon Attention
Healthcare facilities are constantly faced with conflicting goals; increase the quality of care while decreasing the cost of providing care. Progressive Medical, Inc. is focused on assisting healthcare facilities meet this need in the areas of minimally invasive surgery and IV specialties. We do so by identifying innovative products that improve care, safety, and cost efficiency. PMI employs a PharmD, and a Critical Care/OR RN, which grants our customers direct access to professionals with first-hand knowledge of the patient care environment. Education, product support, and training are provided to our customers with comprehensive resource offerings from clinician peers with specialized professional practice experience. A market leader in the United States, PMI serves tens of thousands of customers nationwide.
Since 1986, PMI has remained dedicated to providing clinically superior products that demonstrate proven advantages in overall cost effectiveness, efficiency and safety. We pride ourselves in remaining steadfast in our commitment to Improve Clinical Outcomes while presenting proven strategies that are designed to provide VALUE and clinical EXCELLENCE.
“PMI’s success really stems from our clinical background. That experience drives us to find the products that can increase the quality of patient care, while also recognizing the realities of the healthcare facility.”
Mark M. Martin, MSN, MBA
President & CEO, Progressive Medical, Inc.
Damaged vehicles and windshield and glass repairs are the two main types of auto claims you can file*
Claims process for car accidents or vehicle damage
Auto insurance claims are easy to file. Our Progressive representatives help you through the process and make sure your repairs are handled quickly and efficiently. We strive to get you back on the road as soon as possible.
You can file a claim through our mobile app, online, or by calling 1-800-776-4737. We just need some basic info from you to get started.
We connect you with the right experts at the right time to make sure everything goes smoothly. You can contact a claims rep if you have questions, and you’ll likely work with an estimator who will inspect your car and write an estimate describing the cost of repairs.
A rep asks if you want to get your repairs completed or receive payment. The choice is yours! If you’re not sure, you can get an estimate first to see how much repairs cost or what your payment is for the repairs. If you finance or lease your car, your lender may require you to get the repairs.
If you’re not getting repairs, we simply send you a payment for what the damages would have cost to repair. Then, your process is complete.
If you're getting repairs, you can choose one of our convenient network shop locations. Or your rep can schedule time for an estimator to inspect your vehicle (if they haven't done so already) at your shop of choice, or at a Progressive drive-in location (where available).
If your car is a total loss, it’s handled differently. See more about total loss claims.
Your rep schedules repairs through a network repair shop or any other shop you’d like. We help you through the process to make sure all repairs are being handled properly.
No matter which shop you choose, we manage the repairs from start to finish. Then, when everything is complete, just pick up your newly repaired car and go. If you used a shop in our approved network, your repairs are guaranteed for as long as you own or lease your vehicle.
Claims process for windshield and glass repairs
You can submit your claim through our mobile app, online, or by calling 1-800-776-4737 and providing some basic info. A representative walks you through your coverages and next steps.
They also ask for a few more details to determine if your glass can be repaired or replaced, and explain your costs and the benefits of getting it fixed right away.
Learn more about how to see if your glass is a repair or replace.
Keep in mind, the choice of where you get your repair or replacement done is yours. We recommend Safelite AutoGlass or one of its affiliate shops to provide you with a quick and easy repair option.
In most cases, they can repair or replace your glass at your home or work, or you can go to one of their shops. It usually takes less than 30 minutes for repairs and 60 minutes for replacements, though it is recommended that you don’t drive your vehicle for at least one hour after a replacement. Safelite AutoGlass even guarantees their work and cleans out your car for free!
If your glass can be repaired (and you have comprehensive coverage), you don’t have to pay anything. If it’s a full replacement, you may have to pay your deductible, depending on your state. Keep in mind, you might see a small blemish where the repair was completed. If you’re not satisfied, we’ll replace your windshield, but you have to pay your deductible, depending on your state.
Thinking about switching to Progressive?
With personalized coverage and easy savings opportunities like bundling home and auto, switching to Progressive might be the right move for you. See more reasons why millions of drivers choose us for auto insurance.