Welcome to this website, a service of Comcast Corporation and its subsidiaries ("Comcast"). This Privacy Policy explains how Comcast collects and uses data when The Client use this website or other websites that link to this Privacy Policy. Comcast collects the following types of data from users of the Websites: (1) the data visitors and users voluntarily submit (such as through order forms to purchase products and services, or by providing an e-mail address or other contact information to receive newsletters and other information, for example); and (2) connection, activity, and usage data, which Comcast records when visitors and users navigate to and around the Websites. Some of this data is personal data that identifies a particular person like an e-mail address or telephone number. When The User are considering a purchase of some Comcast services, The Company may also ask The Client of Xfinity to provide The User's social security number in order to run a credit check or to complete a purchase.
To read more: //www.xfinity.com/corporate/legal/privacystatement
Xfinity Pros and Cons
Pros: Frustrated, Customer service is a joke so is managment, Internet, No pros, When it works right
Cons: Customer service, Poor customer service, Horrible customer service, Customer service sucks, Run around between customer service and field techs
Summary
XFinity is a telecommunication provider. Company cooperates with Comcast to deliver full range of services to customers. There are several types of services company provides: watch TV with XFINITY TV, XFINITY Internet and XFINITY Voice. Also web site of the company contains lots of useful information about autos, dating, photo center, community, finance, local, real estate, jobs, entertainment, games, Latino, news, shopping, music, sports, video, travel TV and more. Customers can watch movies online or add them to the watch list. XFinity has a TV schedule on the web site, movie trailers and announces. XFinity has great customer service, that is always ready to answer any questions.
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione 0 # cada vez que solicite un número de teléfono y luego espere. Para los clientes existentes, SIEMPRE debe ingresar los últimos 4 de su número social que pertenece al titular de la cuenta, luego presione 1, luego 2.
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.
Reasons customers like you called recently
I was watching recorded law and order it ended and I went to start another recorded epi...
I can't log in to my account. I have a different phone number. It's not letting me pay...
Last month my bill included the Affordable Connectivity Program discount of $**. This m...
Need help to get low income internet
WiFi not working *Need help it runs my heat
Not receiving all the channels I signed up for
price increase on my bill how to reduce it .
I want to pay my bill online but don't know my password
I want to talk to someone about why my internet connection keeps dropping and I am payi...
My internet speeds are slower than the advertised speed I should be getting with my pla...
I lost internet late last night. I checked all my connections. I have my own modem and...
See more recent reasons for callingHelp me with my issue
Our Editor's Notes on Comcast's Phone-Based Customer Care
Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.
Why Do People Call Comcast?
People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include
- Starting, changing or disconnecting service
- Upgrading service or adding on new services
- Technical support and questions
- Scheduling repair calls
- Billing issues and payments
There are several ways that you can get in touch with a Comcast representative by phone:
- Call Comcast's toll-free number.
- Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. This can be useful if you don't want to have to wait on the line for a representative.
- Dial 611 from a Comcast mobile or landline phone.
The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.
When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.
How do Consumers Feel About Comcast Phone Customer Service?
Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.
Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.
Noteworthy Customer Service Cases
In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.
Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.
It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team.
What Can Be Accomplished with Comcast Phone-Based Customer Service?
Most customer care issues can be resolved over the phone, including:
- Billing and payment issues
- Starting, adding, changing or canceling services
- Scheduling installations and repairs
- Testing Internet speeds and resetting connections
Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. Customer service agents can schedule repair appointments and direct customers in returning equipment, however.
What if Calling Comcast Telephone Customer Service Doesn't Work?
While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call.
If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions:
- Contact Comcast via live chat on its website. Some people find that they communicate better via text-based chat. In addition, chat provides users with a paper trail that can be useful if the situation escalates and there is a need for a record of previous communications.
- Comcast can also be reached via its social media accounts on various platforms. In some cases, it may be easier for consumers to get their concerns addressed through these channels. Comcast is active on Reddit, Twitter and Facebook. In addition, you may be able to get assistance on its support forums, which can be found on the Comcast website.
- Visit an Xfinity retail store. It may be easier to resolve your issues if you can speak to a representative in person. Call the store ahead of time to find out whether one of their reps can provide assistance.
- Try calling back later. Another representative may be able to assist you more efficiently.
Customer Number 800-934-6489 - by the Numbers
Número de teléfono para marcar800-934-6489
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLunes a sábado de 7 a.m. a 9 p.m.
El mejor momento para marcar8:30 am
Navega por el laberinto del teléfono a un humanoPresione 0 # cada vez que solicite un número de teléfono y luego espere. Para los clientes existentes, SIEMPRE debe ingresar los últimos 4 de su número social que pertenece al titular de la cuenta, luego presione 1, luego 2.
Rango (entre números de teléfono)1
Métodos alternativosteléfono, chat, twitter, web
Calidad de la comunicación80%
Votos de los clientes20,189
Información actualizada por última vezMon Dec 05 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Comcast's Best Toll-Free/800 Customer Phone Number
Este es el mejor número de teléfono de Comcast, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Comcast. Este número de teléfono es el mejor número de teléfono de Comcast porque 331,158 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-934-6489 incluyen Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service y otros problemas de servicio al cliente. El Comcast centro de llamadas al que llama tiene empleados de South Carolina, Pennsylvania, Colorado, New Hampshire y está abierto Mon-Sat, 7 AM to 9 PM según los clientes. En total, Comcast tiene 10 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Comcast representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.
Contacting Comcast - by phone or otherwise
Si bien 800-934-6489 es el mejor número gratuito de Comcast, existen 14 formas totales de comunicarse con ellos. La siguiente mejor forma de hablar con su equipo de atención al cliente, según otros Comcast clientes, es llamando a su 877-228-8567 número de teléfono de su Llame para un nuevo servicio departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 877-228-8567 para Llame para un nuevo servicio. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Comcast, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Comcast.
What is GetHuman's Relationship to Comcast?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.