Navy federal member service representative job description

2 days ago 94 applicants

Job Description

YOUR LIFE'S MISSION: POSSIBLE

Why Choose Us?

Join a credit union with an inspiring mission - supporting the financial wellbeing of our military servicemembers and their families. We’re looking for people who are passionate about helping others and are not afraid of challenging work.

Don’t Take Our Word for It

• FORTUNE 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• FORTUNE® Best Workplaces for Millennials
• Forbes® America’s Best Employers

Basic Purpose

A Day in the Life of your role - This is based in a call center environment, where Member Service Representatives answer inbound calls and assist members with general account questions through various channels including phone, chat, email, etc.

• Assist members with service needs related to their accounts.
• Connect members with applications and products to meet their financial needs (consumer/mortgage/equity loans, overdraft protection and credit card applications)
• Educate current and prospective members about Navy Federal's products and

services

• Identify opportunities to cross service products and increase product usage
• Perform account transactions and adjustments.
• Interact tactfully and effectively in difficult situations
• Understand and comply with federal and other regulations relating to financial

products and services (training will be provided)

A successful teammate looks like………

• Ability to work independently and in a team environment
• Exercise active listening skills to respond to inquiries and account requests
• Possess organizational, planning and time management skills
• Possess research, analytical, and problem-solving skills
• Ability to build effective relationships through rapport, trust, diplomacy and tact
• Effective skill exercising initiative and using good judgment to make sound decisions
• Basic skills navigating multiple screens and PC applications and adapting to new technologies
• Basic skills maintaining composure in a high production and changing environment
• Effective verbal and written communication skills
• Basic skill in resolving member/customer problems

Meaningful Rewards for You……

• Tuition reimbursement
• On-site career training
• Paid time off
• Medical, dental, vision
• 401k program with highly competitive match
• Employer sponsored pension plan
• Health and wellness perks
• Upward mobility (eligible for internal career moves after 6 months)
• Stability – Navy Federal is approaching 100 years in business

Additional Info

• Starting pay ranges from $17.00/hour to $18.50/hour
• Corporate incentive plan eligibility (0%-27% annual bonus based on individual and organization performance levels)
• Shift premiums available for night and weekend schedules.
• Additional compensation may be available for achieving competency and/or proficiency milestones.

Hours: Our Call Center operates 24/7: hours based on business needs.

Location: 5550 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Employee Referrals

This position is eligible for the TalentQuest employee referral program. Please indicate the employee who referred you when applying.

• Entry level
• Full-time
• Other
• Banking and Financial Services

Referrals increase your chances of interviewing at Navy Federal Credit Union by 2x

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