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Last week, I had an interview with a firm I have always wanted to join. After I reached the office, the HR personnel informed me that she had sent a voicemail regarding the rescheduling of the interview.
I was sure I had checked my voicemail and had not received any in over a week.
After she told me about leaving a voicemail, I checked again, but I hadn’t received any such message.
I later found out that my T-Mobile Visual Voicemail app was not working and because of a small issue with the app I had missed a very important message.
T-Mobile Visual Voicemail app not working can be because of Service Outages, Running an Older Version of the App, or Corrupted App Files. You can fix these by restarting or reinstalling the app, or clearing the cache.
You don’t have to go into the messy technical details. Simply follow the instructions in this guide to troubleshoot.
The T-Mobile Visual Voicemail app allows you to listen to and read voicemails on your smartphone. It gives you the option to play, pause, and delete your messages.
The app might stop working because of minor issues. But before jumping into available hotfixes for the issues, make sure:
- You have set up the voicemail.
- Your phone has a network and is showing at least two signal bars.
- Your phone has enough storage. For visual voicemail to work it needs at least 15% free memory on your device.
Still, need help? Below are explanations of some common issues and their incredibly easy fixes.
Service Outage
The T-Mobile service might be down for some time and that can result in failed synchronization.
That means your Visual Voicemail app cannot sync with the T-Mobile service. Hence, you are not receiving your messages.
You should contact T-Mobile customer support and explain the issue.
Customer care should be able to verify whether the service is down or not and provide a quick fix to your problem.
Outdated App
Every app on your phone requires regular updates. This ensures that the app is free from software bugs.
T-Mobile also regularly identifies such software bugs and sends an update to the apps.
It is possible that you might not have enabled automatic app updates on your phone.
Thus, your T-Mobile Visual Voicemail app must be running on an outdated version of the app.
To update the Visual Voicemail on your Android phone, follow these steps:
- Go to the Google Play Store app.
- Click the profile icon.
- Tap Manage apps & devices.
- If the T-Mobile Visual Voicemail app shows, “Update available.”
- Tap on Update.
To update the Visual Voicemail on your iOS phone:
- Go to the App Store app on your iPhone.
- Tap your profile icon.
- In the pending updates and release notes section. Tap on Update.
Corrupted App Files
Your app can fail to function properly or altogether stop working if the app files have been corrupted.
App files can get corrupted due to various reasons like viruses, malware, visiting insecure and untrusted websites, manual tampering, or accidental deletion of some app files by the phone’s operating system.
Try restarting or updating the Visual Voicemail app. If the app is still crashing, or won’t open and doesn’t respond, read through the guide for other available fixes.
App Permission Conflicts
The other apps on your phone might be disturbing the functioning of your T-Mobile Visual Voicemail app. This can happen commonly due to two reasons.
First because of temporary files stored in the Cache. In case of a lack of cache storage, you can clear an app’s cache or reinstall the app.
The second reason is due to similar permissions being granted to more than one app on your phone.
But in case of app permission conflicts, it is difficult to identify the cause and troubleshoot. You need to contact customer support if you suspect such an occurrence.
The App was Set Up Incorrectly
Another reason behind your app not working properly can be incorrect app setup. This means the configuration is faulty and you need to reset your app.
You can verify the set-up instructions below. Reset the app configuration if you have not followed the same steps.
- Use the visual voicemail app to connect to your voicemail.
- You need to enter a password. The last four digits of your phone number are default used as a password.
- Use the default password and create a new password for your app. It can be any 4 to 7-digit code.
- When you see a prompt, record your greeting message.
- Your app should now be ready to record your voicemails.
Restart your Phone
To fix your voicemail issue perform a power cycle on your phone. It is possible that some files in your phone have not loaded properly.
Restarting the system will give it a quick refresh. To do this you just need to hold the power button on your phone and tap restart.
A quick phone reboot can help in clearing out minor software bugs and fix the underlying issue.
You can now open the app and check whether your issue is resolved or not. If not, there are several other things below that you can try.
Restart the App
In case restarting your phone does not fix your problem, there is a possibility that the bugs are present inside the app itself.
To solve this you need to be a little specific and restart your T-Mobile Visual Voicemail (TVV) app. Just follow the simple instructions below to restart your app:
- Swipe up on the screen of your phone to open the list of currently running apps.
- Select the T-Mobile Visual Voicemail app’s thumbnail from the list.
- Remove the app’s thumbnail from the list by swiping up.
- Once the thumbnail disappears, you can open the app again.
Lastly, you can open the app and check whether restarting it resolved the issue you were facing.
Clear the App Cache
The apps on your phone usually collect and store data temporarily to optimize their performance.
Eventually, a large number of these cache files can get accumulated which can lead to slow and faulty app performance.
Hence it is a good practice to delete this temporary data regularly. In order to clear the cache, you need to follow these simple steps:
- Open your menu and go to Settings.
- Click on the Apps option.
- Tap on the See All Apps option
- Select and click on the T-Mobile Visual Voicemail app among all the other apps on the list.
- Go to Storage and tap on the Clear Cache option.
Your cache files have now been deleted. You can now check whether this fix worked for you or not.
Reinstall the App
Clearing the cache fix will not work in case the app’s configuration files get corrupted.
To fix this issue, all the app files should be deleted and a fresh app has to be installed.
To do this you need to uninstall the existing app and install the T-Mobile Visual Voicemail app from the App Store again.
You can relaunch the app to check whether this particular fix worked for you or not.
Enable Background Data Usage for the App
In case you have disabled the T-Mobile Visual Voicemail app from using background data, it will not work properly.
This is because the app needs access to the internet to send and receive messages in the background.
Hence you need to allow it to access background data. I have mentioned the steps for both Android and iOS users in this section.
For Android users:
- Open your menu and go to Settings.
- Then tap on the Network & Internet option.
- Click on the Mobile network option.
- Go to App Data Usage.
- Select the T-Mobile Visual Voicemail app from the list of apps.
- Toggle the ON button in front of the Background Data option.
For iOS users :
- Open your Settings App.
- Go to General.
- Tap on Background App Refresh.
- Toggle the ON button in front of theT-Mobile Visual Voicemail app.
Now you can restart the app and check whether enabling the background data usage solved your issue or not.
Enable Unrestricted Battery Usage for the App
In case you have any battery restrictions set up, then there is a possibility that the apps on your phone might not be working at their optimal power.
Hence if you want the T-Mobile Visual Voicemail app to work at its maximum capacity, you should remove any such restrictions.
Follow this simple procedure to know how it could be done:
- Open your menu and go to settings.
- Tap on the Battery option.
- Click on Battery Saver and disable it, if it is enabled.
- Next, go to Apps > All Apps and click on T-Mobile Visual Voicemail.
- Go to its Battery section, then select either the Optimized option or the Unrestricted option.
Now you can restart the app and check whether enabling the unrestricted battery usage option solved your issue or not.
How to Set Up T-Mobile Visual
Voicemail
In order to set up visual voicemail on your T-Mobile phone, you need to follow these steps:
- On your phone dialer app, hold the number 1 key or just dial 123.
- If you are asked for a password type the last four digits of your phone number.
- If not, just follow the steps on your screen to set up your new password.
- Once your password is set, you will be asked to record your greeting. Your voicemail is ready to record your voicemails.
Setting up your voicemail through the T-Mobile Visual Voicemail app is a pretty straightforward process.
Just follow these simple steps:
- Use the visual voicemail app to connect to your voicemail.
- You need to enter a password. The last four digits of your phone number are usually the default password.
- Use the default password and create a new password for your app. It can be a 4 to 7-digit code.
- When you see a prompt, record your greeting message.
- Your app should now be ready to record your voicemails.
How to Reset your T-Mobile Voicemail password
You can reset your T-Mobile voicemail password to the default password.
This is what T-Mobile uses as your password before you set a custom password for the first time.
Follow these steps to reset the password:
- You need to key in #793# or #PWD# on your phone dialer app.
- Press the green dial button.
- Press OK to send in your request.
- Wait for the confirmation message from T-Mobile.
- Your password should be reset by now. You can access your voicemail using the last four digits of your T-Mobile phone number.
How to Delete Voicemail Data from the App
If the app’s file data gets corrupted, this will lead to the faulty functioning of the app.
To solve this issue, you need to delete all the existing file data inside the app and download the data again.
Follow this simple procedure:
- Go to Settings> Apps > All Apps and click on T-Mobile Visual Voicemail.
- Go to the Storage section and select the Clear Data option.
- A pop-up will appear before the data is permanently deleted.
- Click on OK.
- Launch the app and complete the in-app downloads.
Contact Support
If your problem persists even after trying all the fixes described above, you can contact T-Mobile’s technical support team. They can help you identify and resolve the issue.
Conclusion
T-Mobile Visual Voicemail is a great app for viewing voicemails and it is simple to use.
But the app might stop running properly or cease to work at all due to software bugs.
If the issue is a small glitch then this guide is sufficient. In case of a severe issue like the phone has been tampered with, then you need to contact customer support or take it to customer service.
You might have to visit the nearest customer care center in case the technician on the phone is not able to help you.
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Frequently Asked Questions
How do I retrieve my T-Mobile Visual Voicemail?
Try to reinstall the T-Mobile Visual Voicemail app or reboot your phone to fix it.
How do I activate Visual Voicemail?
For Android Smartphone users navigate to Phone Icon > Menu Icon > Settings. Tap Voicemail.
If unavailable, open Call Settings then tap Voicemail. Tap Visual Voicemail to enable.
For iPhone users tap the Voicemail tab and touch Configure now. Choose a password and select a new greeting for your Visual Voicemail.
Is Visual Voicemail free with T-Mobile?
Yes, the basic voicemail is available for free. However, at the first launch, a free trial is offered to transcribe your messages as texts.
But after the trial period, it costs $4 per month.