How do i setup my visual voicemail

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iPhone Visual Voicemail

View the list of your received messages and select those you wish to listen to or delete through iPhone Visual Voicemail.

What is Voicemail for iPhone?

Visual Voicemail is an iPhone feature that provides visual access to voicemail content. It enables you to select the message you want to listen to, without going through all of your voicemail messages.

Access to Visual Voicemail does not negate traditional voicemail access. You can still access it by tapping the 1 key on your phone.

How do I enable Visual Voicemail on my iPhone?

To enable Visual Voicemail, you must create a password by accessing your voicemail and then record a greeting as follows:

Access the Telephone app, select the Voicemail tab and tap Configure now.
Select a password for your voicemail and tap Done.
Confirm your password by re-entering it and tap Done.
Select Custom if you wish to save a new greeting or Default if you don’t wish to edit your message. Tap Save.

A few minutes after activating your Visual Voicemail, you will need to restart your phone to enable the feature.

Good to know

Visual Voicemail works with iOS 8 and later versions. For an update, visit the Apple website.

How do I listen to my messages with Visual Voicemail?

A dot on the Voicemail icon indicates the number of messages received that have not yet been heard. To listen to your messages, go to the Visual Voicemail, select a message and tap the read/pause button. You can fast forward or rewind the message by sliding the reading head. You can also transfer the sound to speakers and call the number where the message originated.

Voice messages can be up to five minutes long. When your voicemail is full, you can no longer receive new messages.

How do I save or delete my voice messages?

Voicemail messages left on your mobile are automatically saved in your Visual Voicemail. If you wish to delete a voicemail message, simply tap the Delete button. The message will be placed in the Deleted Messages folder, but will not be deleted from your voicemail (you can restore these messages later). To permanently delete messages, go to the Deleted Messages folder and select Clear All.

Why does my Visual Voicemail no longer work?

You may encounter some problems when using your Visual Voicemail. To fix the issue and listen to your messages, follow these steps:

Make sure your mobile is up-to-date by accessing Settings > General > Information.
Make sure you have the latest version of iOS installed on your iPhone.
Test your cellular network connection and reset network settings, if necessary, by pressing Go to Settings > General > Reset.
Check that you have properly configured your voicemail by dialing your phone number and leaving a message, both from your mobile and from another device.
If you have an extra plan on your mobile, switch over to it to test your first voicemail by leaving a message yourself.
Check any missed messages by holding the 1 key on your keypad to call the voicemail.

Good to know

Your Visual Voicemail on your mobile only works when the cellular connection is enabled. This results in data usage that is billed according to your plan and options. Even when Wi-Fi is enabled, your voicemail uses up mobile data.

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T-Mobile Visual Voicemail app (VVM) for Android allows you to listen to and view messages in any order, on your phone. VVM is available on other phone models.

Read me first

This app is only for Android devices, Apple iOS devices use a built-in voicemail app. For help with the iPhone app, see Check your voicemail on iPhone - Apple Support.

If you need help with voicemail, check out Voicemail troubleshooting.

For Voicemail, to listen and download messages by phone call, check out Voicemail

Voicemail messages will automatically be deleted after a specific amount of time and cannot be retrieved. Learn more about save and delete messages.

If you need help with these steps on your device, visit our Device tutorials select your device, or use the search bar and enter your device name.

Settings menu

Select Visual Voicemail.
Choose the message you want to listen to.
- Call voicemail
  1. Select the Menu button (three vertical dots).
  2. Choose Call Voicemail.
- Return a call
  1. Select the Call button.
  2. Wait for the call to initiate.
- Speaker
  1. Select the Speaker button.
  2. Select the Play button.

Launch the Visual Voicemail app.
Select the picture icon to the left of the phone number you wish to add as a contact.
- Add new: Select Create Contact.
- Edit: Once you select the icon, the option to edit the contact appears.
Follow procedures by device to create a new contact.

Select Visual Voicemail.
Select the Menu button (three vertical dots).
Select Settings.
In the 'Greetings & Pin' section, select the currently active greeting in the first section. This may be labeled as Default, Greeting 1, or any other name you previously selected.
- Record a greeting
  - Select the microphone icon in the upper right and corner of the screen.
  - Name your greeting.
  - Select the Record button once to begin recording, and again to stop recording.
  - Select Save.
- Set active greeting
  1. Choose the name of the greeting you wish to set as active.
  2. Select Set as Active.
- Delete a greeting
  1. Choose the name of the greeting you wish to delete, e.g., 'Old Greeting'.
  2. Select Delete.
  3. Select OK.

Some of these steps work only on Android 8 and up.

In the phone's Settings, select Apps or Apps & Notifications.
Sort the apps listed until Visual Voicemail shows and select the app.
Under 'App settings', select Notifications.
Move the slider to ON / OFF, or select each notification category to modify the notification.

Select Visual Voicemail.
Select the Menu button (three vertical dots).
- Change pin
  1. Select Settings.
  2. Choose Change PIN.
  3. Enter the current PIN in the 'greetings in PIN' section.
    - The default PIN is the last four digits of your phone number.
    - To reset your PIN to the last four digits of your phone number, dial #793# on your device.
  4. Enter and confirm the new PIN.
  5. Select OK. A confirmation message appears if the change was successful.
- Change the sort options
  1. Choose one of the following options:
    - Sort alphabetically
    - Sort by unviewed
- Delete multiple messages
  1. Select the Trash Can icon at the top.
  2. Select all messages to delete.
  3. Select Delete.
- Manually set the language
  1. Select Settings.
  2. Go to the language section and select the active language.
  3. Select the desired language.
- Sync the inbox
  1. Select the Menu button.
  2. Select Refresh.

Save and delete messages

Visual Voicemail messages stay on your phone until you delete them. You can also download messages to your phone, forward to email, or save to an SD card.

After you've listened to your voicemail message, it's automatically saved to the VVM app.

Save a voicemail to the SD card

Select Visual Voicemail.
Select and hold a message, then select Save message to.
Enter the file name.
Select Save to copy the message to the memory card.

Send a voicemail by email

Select Visual Voicemail, then the message you want to send to email.
Select and hold the desired message.
Select Forward to.
Select the preferred email client.
Complete the email.

Check out Voicemail for another way to save messages.

If you've listened to your voicemail and deleted it, it can't be retrieved! There is no way to retrieve the deleted voicemail message once it's been moved to the trash. When Visual Voicemail messages are deleted on the phone, the voicemail system will delete the message when the voicemail system syncs with the phone. Syncing happens when new messages are received or when you synchronize Visual Voicemail using the Menu in the Visual Voicemail Inbox.

The migration will automatically keep any voicemail messages, as long as the Visual Voicemail App is updated to the latest version. Don't clear the app cache or data, this will delete all of your voicemail messages, until after you've made sure you are on the latest app version.

Verified Business Calls / Enhanced Caller Information

Verified Business Calls (formerly Enhanced Caller Information), lets you know what company is calling and why. You'll see the company name, their brand logo as a contact image, and the reason for the call. This only occurs at the time of the incoming call and won't display in any missed call logs. To turn this feature on or off, follow these steps:

In the Visual Voicemail app, select the Menu button with three dots.
Choose Settings > Enhanced Caller Information.
Select the toggle to turn it on or off.
- If prompted, allow the app to access the phone call logs and either Draw over other apps or Appear on top.
- If you're turning off VBC and use the Scam Shield app, make sure to turn it off there too.

Voicemail to text

Opt-out of Voicemail to Text trial

Select Visual Voicemail > Menu.
Select Settings > End Voicemail to Text free trial.
Select Unsubscribe.

Subscribe to Voicemail to Text

Only the Primary Account Holder may subscribe to Voicemail to Text. Prepaid accounts excluded.

Select Visual Voicemail.
Select the Menu button.
Select Settings.
Select Add Voicemail to Text.
Select Continue to upgrade to Voicemail to Text (and view cost and availability).
Select Confirm.

Turn on/off Voicemail to Text

Select Visual Voicemail.
Select the Menu button.
Select Settings.
Toggle the Send as SMS setting ON or OFF.

If you're running into problems with this app, check out our troubleshooting tips.

How do I activate Visual voicemail?

Turn on visual voicemail.

Open the Phone app ..

At the top right, tap More options ..

Tap Settings. Voicemail..

Turn on Visual voicemail..

Why my Visual voicemail is not working?

Make sure you have cellular coverage Without a wireless connection, visual voicemail won't work properly. Check the signal strength bars in the status bar at the top of your phone screen, and if it's not working properly, try toggling Airplane mode on and off to reset the cellular connection.

Is Visual voicemail free?

So what is Visual Voicemail❓ If you haven't tried it out yet, download it for free on iPhone or Android.

How do I setup my voicemail?

Record a new greeting.

Open the Google Voice app ..

At the top left, tap Menu. Settings..

In the Voicemail section, tap Voicemail greeting..

Tap Record a greeting..

Tap Record ..

Record your greeting and when you're done, tap Stop ..

Choose what you want to do with the recording: To listen to the recording, tap Play. ..