Updated October 5, 2022 – Below you’ll find the key information you need as a Costco Anywhere Visa credit card holder to access your account online, make payments, and reach customer service for further assistance. (Note that the Costco Visa credit card is issued by Citibank; you will make payments and receive customer service from Citi.)
Online Account Access
- Log in at the Citi website to make payments and manage your Costco card account.
Customer Service – Help & Pay By Phone
- The Costco Visa credit card / Citibank phone number to call is: 1-855-378-6467.
Credit Card Payment Address
Costco Anywhere Visa
P.O. Box 78019
Phoenix, AZ 85062-8019
If you have received your Costco Anywhere Visa® Card by Citi but are unable to use it for purchases, it's possible that your Costco Anywhere Visa® Card by Citi card has not yet been activated. To check, simply visit Citi here.
If your card has already been activated, the customer service team at Citi will be glad to help you troubleshoot the issue. You can find their customer service info here.
Answers to frequently asked questions about Payments in the Digital Membership Card are below: WHAT CREDIT CARD CAN I ADD TO MY DIGITAL MEMBERSHIP CARD? Currently, the Digital Membership Card is only compatible with the Costco Anywhere Visa® Card by Citi. HOW DO I ADD MY CREDIT CARD TO MY DIGITAL MEMBERSHIP CARD? Your Costco Anywhere Visa Card is now an active payment method in your Digital Membership Card and is ready to be used at Costco registers (excluding the gas station and food court). CAN I ADD MULTIPLE CREDIT
CARDS TO MY DIGITAL MEMBERSHIP CARD? Yes! If you have multiple Costco Anywhere Visa Cards, simply tap Add Payment and select each card you wish to add. If you've added multiple cards, you can select which card you want to be charged at the register by following these steps: DO I NEED TO BE CONNECTED TO THE INTERNET TO USE MY DIGITAL MEMBERSHIP CARD? You'll only need to be connected to the internet when adding your Costco Anywhere Visa Card to your Digital Membership Card. You don't need an internet connection to view your Digital Membership Card or use it as payment at the register. Back to Top WHAT IF MY CARD IS LOST OR STOLEN? If your Costco Anywhere Visa Card is lost or stolen, please report it to Citi. They will issue you a new credit card with a new membership number. Once you receive your new credit card in
the mail, you can add it to your Digital Membership Card.
Back to Top
WHAT IF MY PHONE IS LOST OR STOLEN?
You will need to transfer your Digital Membership Card to your new phone at the membership counter of your local Costco. Once you do that, you can repeat the steps to add your Costco Anywhere Visa Card.
Back to Top
CAN I ADD A TEMPORARY CREDIT CARD/INSTANT CREDIT TO MY DIGITAL MEMBERSHIP CARD?
No. You'll need the credit card's expiration date and CVV in order to add it to the Digital Membership Card.
Back to Top
WHAT IF I RECEIVE AN ERROR MESSAGE?
During the process of adding your Costco Anywhere Visa Card to your Digital Membership Card, you may encounter error messages which are explained below. Please note that if you receive an error message and then choose to select Back to Digital Membership, you will be taken back to the Digital Membership Card screen without your credit card being added to your account. You will then have to start the process again from the beginning.
Verification Code Error Message:
If you enter the verification code too many times you will
receive an error message. As a security measure, once you have exceeded the maximum number of attempts, you will have to log out and then back in to try again.
CVV Code Error Message:
If you enter the CVV code too many times you will receive an error message. As a security measure, once you have exceeded the maximum number of attempts, you will need to wait 24 hours before trying again.
Credit Card Error Information:
If you
receive an error message while entering the credit card information, it's possible that you have entered the card information incorrectly. Please verify and enter correct card information. If you still continue to receive the error message, it may be due to one of the following issues:
- There is an issue with your information on Citi’s side (you will be asked to call the number on the back of your credit card).
- The CVV or Expiration Date you have entered is incorrect (you will be allowed to enter it again).