Boost mobile customer service pay bill phone number

About this app

Simplify the way you manage your Boost Mobile account. Make payments, enroll in AutoPay, check your usage & more, all from your phone.
If you signed up for your Boost Mobile service prior to 10/15/21, please use this app to manage your Boost Mobile account. Otherwise, please find our new Boost One app from the Google Play store.

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Messages and App info and performance

This app may collect these data types

Location, Personal info and 3 others

Data is encrypted in transit

Ratings and reviews

I added the visual voicemail after using the trial version. And when I did none of the voicemails I have until then don't work. Also it's not showing the words on the new ones after that either. Trying to figure it out but not sure where else to turn. Otherwise service is great. I've been with boost for almost 9 years.

22 people found this review helpful

My main issue with Boost Mobile has been online payments. I have enrolled twice for auto pay and it has not been applied. I have almost lost my phone number that I have had for the last 17 years. When trying to connect to customer service I am only able to get the automated system. I have not yet connected with an actual human which is very frustrating.

5 people found this review helpful

I've been with boost for over a decade and never had any problems. But recently the service has become questionable. There's a lot of places in town that I don't have service and the lag is enough to irritate anyone. Y'all were better before dish network took over. If you all can't fix this, customers will go to someone with better service.

38 people found this review helpful

What's new

AutoPay enrollment box is pre-checked.
Boost Mobile has updated the Terms and Conditions for AutoPay.
Minor defect fixes and improvements.

Similar apps

More by Sprint

(top)

What is 'My Boost?'

My Boost is a self-service tool that allows you to manage your Boost Mobile® account. All you need to do is enter your Boost Mobile phone number and your account PIN to login. Once you have logged in you can:

• View your account balance and/or payment date
• Add money to your account
• Add a credit/debit card to set up AutoPay or make one-time payments
• Change your price plan/remove or add features
• Change your account PIN
• Reset your voicemail password

NOTE: Not all 'My Boost' functions are available from your phone.

(top)

How do I make a payment?

You have the option to pay with cash, credit card or debit card or you can pay in person, online, or over the phone. For a complete overview and step-by-step instructions on how you can make a payment, visit our Re-Boost® section.

(top)

How do I change my price plan?

You can change your price plan, or add/remove features from My Boost.

Here are some things to keep in mind when you change price plans:

• If you're switching from monthly plan to any other price plan, the change will occur on your next monthly payment date - this will allow you to take full advantage of the month of service that you already paid for. If you missed your last payment date and your monthly service has been interrupted, you can switch to Daily Unlimited and the change will occur immediately as long as you have enough to cover the daily recurring charge. Otherwise, your service will remain interrupted, until you add money to your account.

(top)

How can I keep track of my balance, charges, payment date?

You can dial #BAL (#225) from your Boost Mobile phone to check your account balance and your next payment date. You can also log into My Boost to view your balance and payment date, plus see a list of account activities.

NOTE: Some monthly plan customers may only have the ability to view Account Activity for voice calls that resulted in an additional charge to the account, such as International calls.

(top)

What happens if I use up all my money/minutes?

It will depend on your plan:

Monthly Plans: Your nationwide service is unlimited, so you can talk, text and browse the web all you want without worrying about how much money or how many minutes you have left in your account. But it is always a good idea to have extra money in your account each month so you can make digital purchases (e.g., ringtones, games)

Daily Unlimited: If your account balance reaches zero, but you've already paid your daily subscription fee, you will still be able to use all the services included in your plan. However, you will not be able to pay for and use additional services not included in your plan, such as. international calls. Please add extra money to your account to pay for these additional services. Once your account reaches a $0 balance, you will have 60 days to add money to your account or your account will be canceled and you will lose your personal telephone number.

(top)

When do I have to add money to My Boost?

It will depend on your plan:

Monthly Plans: Make sure to add enough money to cover your monthly payment amount to your account by your monthly payment date to avoid service interruption. If you miss a monthly payment, you have 120 days to make your monthly payment and have your service restored; or you can switch to the Daily Unlimited plan which will allow you to continue using your phone - as long as you have money in your account to pay for the daily recurring charge.

If you go longer than 120 days without making a successful monthly payment, your account will be canceled, you'll forfeit any remaining balance and lose your Boost phone number.

To get your monthly payment date, dial #BAL (#225) from your phone.

(top)

How much money do I have to have in My Boost?

It will depend on your plan:

Monthly Plans: Make sure to add enough money to cover your monthly payment amount to your account by your monthly payment date to avoid service interruption. If you miss a monthly payment, you have 60 days to make your monthly payment and have your service restored; or you can switch to the Daily Unlimited plan which will allow you to continue using your phone - as long as you have money in your account to pay for the daily recurring charge.

If you go longer than 60 days without making a successful monthly payment, your account will be canceled, you'll forfeit any remaining balance and lose your Boost phone number.

To get your monthly payment date, dial #BAL (#225) from your phone

(top)

Does My Boost ever expire or cancel?

Monthly Plans: If you miss 2 monthly payments in a row (60 days), your account will cancel and you will lose any remaining balance and you'll lose your Boost phone number.

(top)

What if My Boost balance hits $0 in the middle of the day because of extra services used?

Monthly Plans: Your service is unlimited, so you can talk all you want without worrying about how much money you have in your account as long as you've made a successful monthly payment. But it's always a good idea to have extra money in your account each month so you can buy ringtones or games or use services.

Daily Unlimited: If your daily subscription fee has already been paid, but you've already paid your daily subscription fee, you will still be able to use all the services included in your plan. However, you will not be able to pay for and use additional services not included. For example, international calls. Please add extra money to your account to pay for these additional services. Once your account reaches a $0 balance, you will have 60 days to add money to your account or your account will be canceled and you will lose your personal telephone number.

(top)

What do I do if my phone is lost or stolen?

You should call Boost® Customer Care at 1-833-502-6678 FREE as soon as you realize your phone is lost or stolen. We can take measures to protect your active account balance as soon as you call in, and get you up and running again. Once you report to Boost Customer Care that your phone is lost or stolen, you will have 60 days to replace your phone, otherwise your account will automatically cancel and you will lose any money you had left in your account.

(top)

What if I forget My Boost PIN?

There are several ways you can retrieve your account PIN. The fastest and easiest way is to launch the My Boost App right from your handset. (If you do not have the My Boost App on your handset you can easily download it right from the Google Play or App Store.

1. Open the My Boost app on your handset.
2. If you are automatically logged in, you will need to log out to access the Forgot PIN link.
3. Once logged out, you will be brought to the log in page. Click the Forgot PIN Link.
4. Enter your Boost Phone Number.
5. We will send you a text message with your PIN to your handset.

You can also have your account PIN sent to your Boost Mobile phone via a text message when using the automated phone system.

1. Dial 611 from your Boost Mobile phone.
2. Confirm that you're calling about your Boost phone number, and you’ll then hear the automated system’s Main Menu.
3. From the Main Menu, choose “To locate a store, or Anything Else, press 5”.
4. At the next menu, choose “Forgot your PIN and want to have it sent to you, press 5”.
5. The automated phone system will send your PIN to your handset via a text message.
6. You will hear a confirmation message that says, “You will receive a free text message shortly with the account PIN that we have on file for you.”
7. Hang up.

(top)

How do I cancel my Boost Mobile service?

Wait… before you cancel, let us help you keep your service! At Boost, we listen to what our customers want in a prepaid wireless carrier, and we’re constantly updating our products and services to make sure Boost Mobile is a cut above the competition. So if your current plan isn’t a perfect fit, check out our latest plans. Or, if you’re looking for a great deal on a new device, check out our current device offers!

Still not convinced? Then please call our Customer Care team at 1-833-502-6678 and they’ll help you cancel your service.