Anthem blue cross blue shield 24 hour customer service

Nurse Lines Provide Answers to Basic Health Questions

Enabling access to healthcare is one of the primary functions of The Blues®. But sometimes people just want access to healthcare information like advice, resources, support, or even just a calm voice in the middle of the night to help settle your concerns.

Getting the right information is vital, and the skills and resources of a trained healthcare professional such as a nurse can be one of the most effective ways to get the information you need. Sometimes you just need a quick answer to a health issue that doesn’t require immediate medical treatment or a physician visit. That’s why many Blue Cross and Blue Shield companies offer a 24-hour nurse line.

When to Call a Nurse Line

With a 24 hour nurse line, you can call 7 days a week, 365 days a year to ask basic health questions and address concerns such as:

• Your symptoms
• Medications and side effects
• Reliable self-care home treatments
• Self-help and support groups
• When to go to your doctor
• When to go to the emergency room
• Local physician and hospital resources
• Wellness information

Check with Your BCBS Company for Availability

Best of all, the BCBS 24-hour nurse line is a free resource to BCBS members. It’s just one of the benefits the Blues offer to help improve access to high-quality and affordable healthcare, and one of the ways we’re helping to transform the healthcare system for the better.

To find out if your BCBS company offers this service, or to locate the toll free phone number to your local Nurse Line, check the back of your BCBS member card or visit your BCBS company website.

Access Healthcare Healthcare tools Healthcare consumers

BCBS Customer Service

The Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card for customer service or find your local BCBS company online.

Find My BCBS Company

Federal Employee Program® (FEP) members should visit the FEP website.

Shop for Insurance

Learn about insurance options for individuals and families or employer insurance information online. Or get connected to your local Blue Cross Blue Shield company to shop for insurance by calling 888.630.2583.

Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially.

Learn more about Healthcare Fraud.

Media Relations

For general press inquiries, please visit News to contact our media relations team.

Go