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Y0080_4006_21312 Last Updated: 10/01/2021
Updated June 02, 2022
An Aetna prior authorization form is designated for medical offices when a particular patient’s insurance is not listed as eligible. This form asks the medical office for the right to be able to write a prescription to their patient whilst having Aetna cover the cost as stated in the insurance policy (in reference to prescription costs). The form must be completed by the medical staff and submitted to Aetna in the proper state jurisdiction.
- Fax: 1 (877) 269-9916
- Fax (Specialty Drugs): 1 (888) 267-3277
- Aetna Specialty Pharmacy phone: 1 (866) 503-0857
- All Aetna Forms
By State
- California
- Colorado
- Massachusetts
- Michigan
- Oregon
- Texas (Rx Only)
- Texas (Services Only)
How to Write
Step 1 – Begin by providing the patient’s Aetna member number, group number, and specify whether or not the patient is enrolled in Medicare.
Step 2 – Provide the employee’s full name, date of birth, full address, company name, and company address. The employee must then supply their signature, telephone number, and date the signing.
Step 3 – In “Prescription(s) were for”, specify the patient’s full name, sex (m/f), indicate who the prescription is for, and provide the patient’s date of birth.
Step 4 – In “Prescription(s) were for”, select yes or no to indicate whether or not the patient’s family members’ expenses are covered by another group health plan, group pre-payment plan (Blue Cross, Blue Shield, etc.), no fault auto insurance, Medicare, or any federal, state, or local government plan. If yes, list the policy or contract holder, policy or contract number(s), and name/address of insurance company or administrator.
Step 5 – In “Prescription(s) were for”, specify the patient’s Medicare type. Also, provide the member ID number with other carrier along with the member’s name and birthdate.
Step 6 – In “Prescription(s) were for”, indicate the reason for manually filling the request.
Step 7 – In “Submission Requirements”, if the prescribing physician’s NPI number is from a foreign country, specify the physician’s country, currency, and amount.
Participating Providers: To determine if prior authorization (PA) is required please
click here. View Prior Authorization Policy Aetna Better Health℠ Premier Plan requires prior authorization for select services. However, prior authorization is not required for emergency services. To
request a prior authorization, be sure to: If covered services and those requiring prior authorization change, we will notify you at least 60 days in advance via the provider newsletter, e-mail, website, mail, telephone or office visit. Remember, we don’t reimburse for unauthorized
services. Also, prior authorization is not a guarantee of payment. To request an authorization, find out what services require authorization, or check on the status of a request, just visit our secure provider website. See your provider manual for more information about prior authorization. For assistance in registering for or accessing the secure provider website, please contact your provider relations representative at 1-855-676-5772 (TTY 711). You can also fax your authorization request to 1-844-241-2495. When you request prior authorization for a member, we’ll review it and get back to you according to the following timeframes: Peer to Peer Consultations Peer to peers are scheduled by calling 1-855-711-3801 ext. 1. within the timeframe outlined in the denial
notification. Peer-to-peer consultations occur between the treating practitioner and an Aetna Better Health medical director. Peer-to-peer consultation occurs timely in accordance with the member’s clinical need. Someone other than the treating practitioner can call to schedule the peer-to-peer consultation at the request of the treating practitioner. Peer to peers are not performed in the case of a retrospective review, in these instances the appeals process is to be followed. We work with certain subcontractors to coordinate services such as transportation, vision or dental services. If you have a member who needs one or more of these services, please contact Member Services at 1-855-676-5772 for more information.Subcontractors